Omar Ochoa
Florissant,CO
Summary
A Colorado native professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FC Associate
Amazon
Colorado Springs, CO
12.2025 - Current
- Managed inventory levels to ensure timely fulfillment of customer orders.
- Operated warehouse equipment safely and efficiently to optimize workflow.
- Trained new associates on operational procedures and safety protocols.
- Implemented process improvements to enhance productivity within the team.
- Still employed at Wines of Colorado, needed supplemental income while on FAMLI leave.
GENERAL MANAGER
WINES OF COLORADO
Cascade, CO
08.2025 - Current
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed budget implementations, employee reviews, training, schedules, and all promotions.
- On Famli leave till March 7th.
GENERAL MANAGER
THE DISTRICT KITCHEN AND SALOON/ 20 MILE TAPHOUSE
Cripple Creek/Parker, US
07.2013 - 08.2025
- I was instrumental in establishing The District Kitchen and Saloon from the ground up.
- Spearhead daily operations to ensure exceptional service and efficiency.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Analyze performance metrics to drive continuous improvement and profitability.
- Foster strong relationships with vendors and community partners to enhance brand presence.
- Recruited, interviewed, hired, trained, evaluated, supervised and coached employees.
- Established policies and procedures for opening and closing restaurant operations as well as shift changes.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Catered for over 200 employees at Newmont Mine in Cripple Creek weekly every quarter.
SERVER
GLENWOOD COUNTRY CLUB
Cherry Hills, US
01.2013 - 07.2013
- Provided exceptional customer service in a high end dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Paired different wines with guests meals to enhance the experience.
- Managed customer inquiries and resolved complaints effectively.
- Maintained cleanliness and organization of service areas to uphold club standards.
BARTENDER
THE SCORE
Parker, US
11.2011 - 01.2013
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed inventory and supplies, optimizing stock levels to reduce waste and enhance profitability.
- Trained and mentored staff, fostering a high-performance team culture.
- Assisted in event planning and execution, contributing to increased revenue through successful promotions.
- Maintained high standards of cleanliness and safety in compliance with health regulations.
Education
HIGH SCHOOL -
PONDEROSA HIGH SCHOOL
CO05.2009
MILITARY SCHOOL - undefined
ST. JOHNS MILITARY SCHOOL
KS01.2006
Skills
- Computer proficiency
- P&L management
- Operational excellence
- Self Starter
- Leadership and team building
- Customer interaction
- Rapid learning
- Customer satisfaction
- Safety compliance
- Schedule management
- Operations management
- Training and development
Certification
- Manager ServSafe Certificate
- OSHA 30
Languages
Spanish
Bilingual
Interests
- Family
- Music
- Road Trips
- Hiking
- Girl dad
Timeline
FC Associate
Amazon
12.2025 - Current
GENERAL MANAGER
WINES OF COLORADO
08.2025 - Current
GENERAL MANAGER
THE DISTRICT KITCHEN AND SALOON/ 20 MILE TAPHOUSE
07.2013 - 08.2025
SERVER
GLENWOOD COUNTRY CLUB
01.2013 - 07.2013
BARTENDER
THE SCORE
11.2011 - 01.2013
MILITARY SCHOOL - undefined
ST. JOHNS MILITARY SCHOOL
HIGH SCHOOL -
PONDEROSA HIGH SCHOOL