I was hired at my current position because I had management background. I new how to work with people and not create issues with co-workers/clients. This is what the CEO wanted in at IT manager. Not only did he want me to manage IT operations but also manage the employees by making sure they has everything they needed to do their job productively.
unfortunately our office was hit with Ransomware when it first came out. I successfully restores all data and got the business up overnight. I successfully implemented firewall upgrade, along with upgraded antivirus software to make sure we never get hit with another attack.