Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omar Reyes

Staten Island

Summary

Dynamic and dedicated server with exceptional customer service skills honed at Sofia’s Taqueria. Proven ability to enhance guest engagement and increase sales through effective upselling techniques. Strong work ethic and team collaboration fostered a positive dining experience, ensuring customer satisfaction and loyalty in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Server

Blue Pearl
07.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Rustic Pizzeria & Pasteria
01.2024 - Current

Bartender

Violets Cellar
01.2024 - Current

Managing Bartender

Sofia’s Taqueria Old Bridge Nj
12.2023 - 07.2024

Bartender

Sofias Taqueria
08.2022 - 08.2023

Server

Sofias Taqueria Bay St
08.2019 - 05.2021

Education

Curtis High School
Staten Island, NY

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Performance improvement
  • Positive and professional

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Blue Pearl
07.2024 - Current

Server

Rustic Pizzeria & Pasteria
01.2024 - Current

Bartender

Violets Cellar
01.2024 - Current

Managing Bartender

Sofia’s Taqueria Old Bridge Nj
12.2023 - 07.2024

Bartender

Sofias Taqueria
08.2022 - 08.2023

Server

Sofias Taqueria Bay St
08.2019 - 05.2021

Curtis High School

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Omar Reyes