Omar Rivera
Webster
Summary
Accomplished professional in the field of internal communication and technology. Successfully spearheaded the establishment of an internal communication and technology committee for the esteemed Monroe Department of Human Services. Streamlined communication processes and enhanced overall efficiency and effectiveness of operations. Honored as an emergent leader for the 2024 APHSA/ISM program, solidifying commitment to driving innovation and excellence in this dynamic industry.
Overview
17
17
years of professional experience
Work History
Supervising Examiner
Monroe County Department of Human Services
06.2022 - Current
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise with the Child Care Assistance Program.
- Provided clear explanations of decisions made with external and internal customers of the CCAP.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner and Evaluator positions.
- Supervised operations of 20 direct employees to ensure efficient childcare services.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Developed strong relationships with internal and external stakeholders, fostering open communication and collaboration.
- Worked directly with child and family services to assist with child care needs and program changes.
Senior Data Manager
DHS Research & Planning
06.2021 - 06.2022
- Involved in developing and implementing procedures and practices for the effective and efficient administration of Child Services
- Helped CPS staff with updates to organizational management and performance management
- Introduced improvements to optimize pre-existing systems.
- Helped identify the necessary software and policy needs for the County’s new Data team
- Work with SQL Server and Access to develop and implement the need for security procedures and protocols for the management of data for DHS
- Worked with multiple divisions within DHS helping to create or update their infostructure focusing on data and information
Senior Examiner
FCP 41 SNAP
04.2012 - 06.2021
- Direct supervisor to four to five staff members along with additional contract employees on occasion.
- Directly involved in structure design and management of organizational changes focusing on SNAP program.
- Creation of training materials for Monroe County that are now used in many parts of the agency to assist staff learning practical implementation of SNAP and HEAP programs.
- Collaborated with Monroe County’s Systems Support Group to create and update current agency systems.
- Directly worked with MCDHS Administration to come up with solutions through the Agency to address improved customer service and overall Agency efficiency
Examiner
Monroe County Department of Human Services
02.2008 - 04.2012
- Interviewing applicants for program eligibility for temporary assistance for TANF and Safety-Net clients
- Handling caseload of individual applicants with multiple different needs
- Making final determination on program eligibility for applicants within the parameters of County and State rules and regulations.
- Analyzed and resolved cases following agency procedures.
Education
Diversity, Equity, and Inclusion in the Workplace Certificate -
University of South Florida
05.2021
Human Services Leadership Institute Certification -
Cornell University
12.2019
Monroe County Leadership Academy -
MCDHS
05.2017
Bachelor of Arts - American History with Elementary Education certification
Franklin Pierce University
01.2007
Skills
- Access
- Excel
- PowerPoint
- Word
- SQL
- Teams
- Public speaking
- Governmental policies
- Instruction
- Communication
Activities
- Involved in the beginning stages of Understanding Us training.
- Presented the SNAP/Energy Unit section of the DHS 101 presentation.
- Conducted SNAP training with employees in the new worker training class.
- Worked with NYS IT during the RFI/re-budgeting workflow review process.
- Member of the Senior Training Workgroup.
Timeline
Supervising Examiner
Monroe County Department of Human Services
06.2022 - Current
Senior Data Manager
DHS Research & Planning
06.2021 - 06.2022
Senior Examiner
FCP 41 SNAP
04.2012 - 06.2021
Examiner
Monroe County Department of Human Services
02.2008 - 04.2012
Diversity, Equity, and Inclusion in the Workplace Certificate -
University of South Florida
Human Services Leadership Institute Certification -
Cornell University
Monroe County Leadership Academy -
MCDHS
Bachelor of Arts - American History with Elementary Education certification
Franklin Pierce University
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