Omar Saidou
Rosharon
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Allstate Corp
02.2024 - Current
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations on homes, assess storm related damages, make coverage determination, and issue payments.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- As a team lead, I contributed to a positive work environment through active participation in team meetings, created job-aids, and collaborating on cross-functional projects.
- Answered customer questions regarding deductibles.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Claim Adjuster
Eberls Claim Service
06.2022 - 10.2023
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Documented all investigation activity and presented reports to management.
- Substantiated legitimate claims and denied unjustified claims.
- Organized, planned and documented over 1000 claims yearly.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Investigated and assessed damage to property and reviewed property damage estimates.
Delivery Driver
Think-All-In
01.2022 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Operated light trucks to deliver loads as far as 50 miles from home location
Driver
Uber And Lyft
10.2021 - 06.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Mechanic
ProAmpac
07.2017 - 10.2021
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
Sales Representative
Xceed
04.2016 - 04.2017
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used customer insights to develop innovative sales strategies to increase sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with cross-functional teams to identify and address customer needs.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Representative
ADM Value
01.2014 - 11.2014
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Verified delivery schedules and processes.
Education
Master of Arts - Applied Linguistics
Cadi Ayyad University
04.2016
Bachelor of Arts - General Literature
Mohammed V University
05.2014
High School Diploma -
Fundi Abdoulhamid
11.2009
Skills
- CCC Reports
- Insurance Policy Coverage Knowledge
- Casualty and Property Loss
- HAAG wind and hail certified
- IICRC water damage certified
- Risk Assessment
- Policy Investigations
- Claims Processing
- Record Preparation
- Team collaboration
- Decision-making
- Settlement negotiation
- Policy interpretation
- Damage assessment
- Report Writing
- Strong Interpersonal and Communication Skills
- Coverage Assessments
- Advanced Oral and Written Communication Skills
- Highly Motivated
- Advanced Computer Skills
- Critical thinking
- Claims investigation
- Active listening
Accomplishments
- Registered an average of 4 claims per day, with total of 28 closed claims per week.
- HAAG certified in wind and hail damage assessment
- Currently serving as a Team Lead Adjuster, being a field mentor with new adjusters, helping team members answering questions, handling escalation calls, and creating job aids to make them available for all adjusters in the team
- IICRC water damage certified
- Maintained a consistent closing ratio of 90%.
Certification
- HAAG wind and hail damage assessment
- IICRC water damage certification
- Texas Adjuster License
- Mississippi Adjuster License
- Minnesota Adjuster License
- Kentucky Adjuster License
- Michigan Adjuster License
- Arizona Adjuster License
- Florida Adjuster License
Soccer, Go to the gym, Spend quality time with family, Reading
I used to be a professional soccer player and still practice when I have some free time. I have a beautiful family that I love spending quality time with and I also enjoy reading.
Languages
Arabic
Limited Working
Swahili
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Adjuster
Allstate Corp
02.2024 - Current
Claim Adjuster
Eberls Claim Service
06.2022 - 10.2023
Delivery Driver
Think-All-In
01.2022 - 06.2022
Driver
Uber And Lyft
10.2021 - 06.2022
Mechanic
ProAmpac
07.2017 - 10.2021
Sales Representative
Xceed
04.2016 - 04.2017
Sales Representative
ADM Value
01.2014 - 11.2014
Bachelor of Arts - General Literature
Mohammed V University
High School Diploma -
Fundi Abdoulhamid
Master of Arts - Applied Linguistics
Cadi Ayyad University
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