Omar Salih
Williamsburg,VA
Summary
Dynamic General Manager with proven expertise in driving business growth and enhancing guest satisfaction through strong team building and operations management.
Overview
7
7
years of professional experience
Work History
General Manager
Bridgeport Hospitality
5351 Richmond Rd
09.2025 - Current
- Managed daily hotel operations, ensuring high standards of guest service and satisfaction.
- Coordinated budget management, optimizing resource allocation for operational effectiveness.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Oversaw inventory control processes, maintaining accurate stock levels and reducing waste.
- Collaborated with marketing teams to promote hotel services and improve guest engagement strategies.
- Analyzed operational reports, identifying areas for improvement and implementing corrective actions.
- Maintained compliance with health, safety, and hospitality regulations to uphold brand reputation.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Front Office Manager
Bridgeport Hospitality
5351 Richmond Rd
08.2019 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service protocols and hotel policies.
- Streamlined reservation systems, improving efficiency and accuracy of guest bookings.
- Developed staff schedules to optimize coverage during peak business hours.
- Implemented guest feedback initiatives, enhancing overall satisfaction ratings.
- Coordinated with maintenance and housekeeping teams to resolve guest issues promptly.
- Analyzed occupancy trends to inform pricing strategies and promotional offers.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Education
High School Diploma -
Lafayette High School
Williamsburg, VA06-2014
Skills
- Operations management
- Budget management
- Project management
- Data-driven decision making
- Problem resolution
- Leadership and team building
- Staff management
- Collaborative teamwork
- Customer relations
- Relationship building
Timeline
General Manager
Bridgeport Hospitality
09.2025 - Current
Front Office Manager
Bridgeport Hospitality
08.2019 - Current
High School Diploma -
Lafayette High School