Dynamic Retail Operations Consultant with a proven track record at WAYNE BUSINESS CONSULTANTS Inc., enhancing operational efficiency and client satisfaction. Expert in business process improvement and staff training, successfully implementing strategic initiatives that doubled sales and fostered strong customer relationships. Skilled in internal accounting and loss prevention, driving impactful results.
Work History
Retail Operations Consultant
6 Years 7 Months
WAYNE BUSINESS CONSULTANTS Inc. | 02.2020 - Current
Analyzed operational workflows to identify inefficiencies and recommend process improvements.
Developed strategic initiatives that enhanced client satisfaction and operational performance.
Led cross-functional teams to implement best practices in project management and operations optimization.
Facilitated training sessions for staff on new operational procedures and quality standards.
Consulted retail operations in the area of SOP's, internal accounting, inventory control, loss prevention, POS implementation and training,HR, and financial advising.
General Manager/Operations Purchasing Manager
1 Year
COOKIES | 08.2024 - 08.2025
Analyzed market trends to identify opportunities for business expansion and competitive positioning.
Established performance metrics to evaluate operational success and drive continuous improvement initiatives.
Fostered a collaborative work environment, encouraging open communication and teamwork among employees.
Led cross-functional teams in project execution, ensuring alignment with corporate goals and objectives.
General Manager
13 Years
GREENDOOR SF/ CCPC | 08.2009 - 08.2022
Mentored management staff, fostering leadership skills and enhancing team capabilities for improved performance.
Developed training programs aimed at enhancing employee engagement and retention within the organization.
Analyzed market trends to identify growth opportunities, contributing to long-term strategic planning efforts.
Established key partnerships with stakeholders, facilitating collaboration that supported organizational success initiatives.
Designed and implemented a complete corporation employee handbook
Prospected new business procedures and SOP's that doubled sales in less than 2 years
Integrated a complete POS system, including complete business operation manual and procedure list
Designed and implemented large scale marketing events
General Manager/Operations Purchasing Manager
1 Year
COOKIES | 08.2020 - 08.2021
Oversaw financial performance, ensuring budget adherence and cost-effective resource allocation.
Directed daily operations to enhance efficiency and streamline processes across multiple departments.
Implemented strategic initiatives that improved customer satisfaction and increased brand loyalty.
Developed training programs to enhance staff performance and promote professional growth among team members.
Oversaw Celebrity Liaison logistical marketing to promote across multiple locations in the Umbrella
Purchasing Manager
1 Year
COOKIES | 01.2020 - 01.2021
Negotiated vendor contracts to optimize procurement costs and improve supplier relationships.
Implemented inventory management systems to streamline purchasing processes and reduce stock discrepancies.
Analyzed market trends to inform strategic sourcing decisions and enhance product availability.
Collaborated with cross-functional teams to align purchasing strategies with organizational goals and objectives.
Education
High School Diploma
Fremont High School | Oakland, CA
Skills
Customer relationships
Operational efficiency
Staff training and development
Business process improvement
Financial analysis
Loss prevention and inventory control
Staff management
POS design
implementation and ongoing monitoring
Accounts payable and accounts receivable
Accomplishments
Designed and implemented a complete corporation employee hand book
Prospected new business procedures and SOPs that doubled sales in the last two years
Intergraded a complete POS system, including complete business operation manuel and procedure list
Designed and implemented large scale marketing events for Notable venues and celebrities