Omar Sandoval
Vacaville,CA
Summary
Experienced professional with 15+ years in the packaging industry, specializing in revenue growth, customer relationship management, and account expansion. Fluent in multiple languages, excelling in building strong, long-term partnerships and driving results across global markets. Skilled in leveraging CRM tools and market insights to deliver tailored solutions and maximize profitability.
Overview
19
19
years of professional experience
Work History
Director of Sales
IMC Labels LLC
01.2024 - 12.2024
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Managed another sales representative, providing guidance, coaching and support.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Worked closely with product teams to understand customer needs and requirements.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Executive
Multi-Color Corporation
01.2020 - 12.2024
- Lead the overall effectiveness of assigned customer relationships, including personal visits, account strategies, and maintaining strong relationships
- Convey account strategies internally to key stakeholders, including the Customer Service group and support their role in achieving the strategy
- Coordinate all activities and communications with assigned accounts and achieve metrics and expense budget
- Analyze and provide sales forecast data as needed
- Proactively manage, communicate and hand-off to customer service and other key stakeholder’s new projects
- Lead the growth of assigned accounts by developing capability through leveraging technologies and people, including identifying and bringing new business and deepening account knowledge and relationships
- Provide input into the annual sales budget and monthly forecast
- Exceed approved budgets for assigned accounts
- Proactive in learning and staying current on customers’ needs
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
- Maximized revenue potential by identifying upsell opportunities within existing client base.
- Optimized customer database management system for better tracking of sales leads and enhanced reporting capabilities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Service Representative
Multi-Color Corporation
01.2010 - 01.2019
- Communicates and maintains relationship with clients, vendors, internal staff, daily staff at various locations via phone, web/ and group conferences,1:1 in-person, and e-mail
- Processes requests of customers such as scheduling, quality of product, on-time delivery, and service recovery issues are resolved to achieve business results
- Performs and coordinates order entry process and systems including but not limited to job dockets, production estimates, work and shipping instructions in accordance to company standards
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Shipping and Receiving Coordinator
Collotype Labels
01.2008 - 01.2010
- Manages organization of label orders and preparation of packaged labels for delivery
- Responsible for data entry, quality control, and timely shipments to customers
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Collaborated with cross-functional teams to address any shipping or receiving issues, fostering strong working relationships.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
Weigh Trailer/Harvest Staff
Domain Chandon
01.2007 - 12.2007
- Operated, cared for, and sanitized filters, pumps, presses, hoses and various cellar equipment
- Maintained temperature of tanks during fermentation, stabilization, and storage stages
- Managed various work assignments including: racking, pumping, clarifying and blending of wine
- Weighed incoming trucks containing grapes and created crush cycles for presses
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Cellar/Crush Crew Staff
Sutter Home
01.2006 - 11.2006
- Operated, cared for, and sanitized filters, pumps, presses, hoses and various cellar equipment
- Maintained temperature of tanks during fermentation, stabilization, and storage stages
- Managed various work assignments including: racking, pumping, clarifying and blending of wine
- Performed routine equipment maintenance to ensure reliability and longevity of machinery used in the winery process.
- Supported high-quality wine production by assisting in fermentation, aging, and blending processes.
- Maintained cleanliness and organization of winery facilities to ensure adherence to sanitation standards.
- Helped maintain a safe work environment by adhering to safety guidelines when handling chemicals or operating heavy machinery during the course of daily duties.
- Assisted in the bottling process for accurate packaging and labeling of finished wine products.
Education
Associate of Applied Science degree - Computer Technology
Heald College
Santa Rosa, CA01.2002
Skills
- Sales and Account Management
- B2B Sales Experience
- Project Management
- CRM Software
- MS Office Suite
- Data Entry & Database Management
- Order Management & Logistics
- Supply Chain Management
- Customer Relationship Management
- Leadership and Initiative
- Attention to Detail
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Director of Sales
IMC Labels LLC
01.2024 - 12.2024
Sales Executive
Multi-Color Corporation
01.2020 - 12.2024
Customer Service Representative
Multi-Color Corporation
01.2010 - 01.2019
Shipping and Receiving Coordinator
Collotype Labels
01.2008 - 01.2010
Weigh Trailer/Harvest Staff
Domain Chandon
01.2007 - 12.2007
Cellar/Crush Crew Staff
Sutter Home
01.2006 - 11.2006
Associate of Applied Science degree - Computer Technology
Heald College
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