Omar Tovar
Los Angeles,CA
Summary
Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Brings valuable experience from a fast-paced food service environment at Chick-fil-A, including training new employees, adeptly handling high-pressure situations, seamlessly adapting to both favorable and challenging environments, and employing effective problem-solving skills. Demonstrated ability to work collaboratively in a team to achieve goals and maintain high standards of service.
Overview
4
4
years of professional experience
Work History
Trainer
Chick-fil-A
Los Angeles, CA
11.2022 - Current
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Team Leader
Pizza Hut
Los Angeles, CA
08.2020 - 10.2022
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
Education
Bachelor of Science - Computational Science
California State University - Los Angeles
Los Angeles, CA12-2024
Skills
- Creative Problem-Solving
- Training Needs Analysis
- Adaptability
- Critical Thinking
- Customer Service Care
- Time Management
Languages
Spanish
Professional
Affiliations
- Wood Working
- Elementary Piano
- Working-Out
- Adventurous
- Listening to music
Timeline
Trainer
Chick-fil-A
11.2022 - Current
Team Leader
Pizza Hut
08.2020 - 10.2022
Bachelor of Science - Computational Science
California State University - Los Angeles
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