Omara Conde
Cape Coral,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Owner/Manager
Ramos Rustic
Cape Coral, FL
09.2020 - Current
- Analyzed market trends to identify new business opportunities.
- Created marketing campaigns to attract new customers.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Provided exceptional customer service to ensure customer satisfaction.
Housekeeper
Maid Pro Services
Cape Coral, FL
05.2019 - 11.2020
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Cooker/Cashier
Industrial Bakery
Miami, Florida
06.2015 - 02.2019
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Resolved customer complaints regarding food quality or services provided.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Supervised and trained kitchen staff on proper preparation techniques.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Jose Marti High School
Cuba07-1994
Skills
- Customer service
- Quality assurance
- Food safety
- Kitchen equipment operation
- Time management
- Quality control
- Positive and professional
- Strong attention to safe food handling procedures
Timeline
Owner/Manager
Ramos Rustic
09.2020 - Current
Housekeeper
Maid Pro Services
05.2019 - 11.2020
Cooker/Cashier
Industrial Bakery
06.2015 - 02.2019
High School Diploma -
Jose Marti High School
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