Omari Brooks
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Insurance Claims Processor
Activhealthcare
09.2023 - Current
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Expedited claim payments by effectively managing workload priorities and keeping accurate documentation records.
Carry Out Server
Carrabba's Italian Grill
08.2023 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Costume Production Assistant
Entertainment Partners
03.2022 - 04.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Delegated daily tasks to team members to optimize group productivity
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies for the department.
Administrative Office Clerk
RedApple Inc
02.2021 - 02.2022
- Reviewed files and records to respond to employee or customer requests
- Greeted entering clients to direct visitors to correct destination
- Reviewed and updated client correspondence files and scheduling database
- Assisted internal and external customers, independently handling numerous clerical tasks.
Set Production Assistant
Entertainment Partners
09.2020 - 02.2021
- Worked with over 15 different producers, directors and talent teams to create various commercials, music videos, films and television shows
- Handed out scripts and schedules on daily basis
- Answered phones for executives
- Transported actors, producers and equipment via car to diverse project locations.
Office Production Assistant
Entertainment Partners
07.2019 - 09.2020
- Maintained business records by updating vendor information
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Received and distributed mail, letters and packages.
Cashier
ATL Airport
02.2019 - 07.2019
- Operated cash register or POS system to receive payment by cash, check and credit card
- Helped customers find specific products, answered questions and offered product advice
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Office Production Assistant
My Cast and Crew
10.2018 - 02.2019
- Collected payments, issued receipts and updated accounts to reflect new balances
- Collected and coded various documents to prepare for filing, storage and processing
- Assisted with set up for social events and food deliveries
- Stocked inventory and ordered office and kitchen supplies.
Host /Food Delivery Driver
Carrabba's Restaurant
07.2017 - 10.2018
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction
- Recorded weekly hours and mileage for accurate payment
- Greeted guests and gathered information to seat groups or place on waitlist
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
Associate of Arts - Liberal Arts And General Studies
Clayton State University
Morrow, GA05.2019
Skills
- Technical aptitude
- Claims analysis
- Exceptional customer service
- Relationship Building
- Recordkeeping and documentation
- Attention to Detail
- Appointment Scheduling
- Front Office Management
- Organizing and Categorizing
- Time management skills
- Advanced planning
Timeline
Insurance Claims Processor
Activhealthcare
09.2023 - Current
Carry Out Server
Carrabba's Italian Grill
08.2023 - Current
Costume Production Assistant
Entertainment Partners
03.2022 - 04.2023
Administrative Office Clerk
RedApple Inc
02.2021 - 02.2022
Set Production Assistant
Entertainment Partners
09.2020 - 02.2021
Office Production Assistant
Entertainment Partners
07.2019 - 09.2020
Cashier
ATL Airport
02.2019 - 07.2019
Office Production Assistant
My Cast and Crew
10.2018 - 02.2019
Host /Food Delivery Driver
Carrabba's Restaurant
07.2017 - 10.2018
Associate of Arts - Liberal Arts And General Studies
Clayton State University
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