Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omayli Castellano

Miami,FL

Summary

Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Sandrow and Keyes. Proven expertise in customer service and appointment scheduling, enhancing office efficiency. Adept at managing sensitive information and fostering positive relationships, ensuring a welcoming environment for all visitors. Strong organizational skills drive successful outcomes in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Customer Service Supervisor

IntelliBrands
03.2024 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.

Front Desk Receptionist

Sandrow and Keyes and Pa Front Desk
04.2023 - 03.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Saddle Creek Logistics Services

Saddle Creek Logistic Services
11.2020 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Administrative Assistant

Prestige Aesthetic Center
01.2018 - 02.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.

Education

High School Diploma -

G. Holmes Braddock Senior High School
3601 SW 147th Ave Miami FL 33185
06-2018

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Appointment scheduling
  • Office organization
  • Hospitality services
  • Front office management
  • Work prioritization
  • Skilled in [software]
  • Meeting scheduling
  • Data entry
  • Problem-solving skills
  • Scheduling
  • Administrative skills
  • Scheduling appointments
  • Filing
  • Sensitive information handling
  • Mail sorting
  • Mail handling
  • Calendar management
  • Proficient in [software]

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Supervisor

IntelliBrands
03.2024 - Current

Front Desk Receptionist

Sandrow and Keyes and Pa Front Desk
04.2023 - 03.2024

Saddle Creek Logistics Services

Saddle Creek Logistic Services
11.2020 - 01.2022

Administrative Assistant

Prestige Aesthetic Center
01.2018 - 02.2020

High School Diploma -

G. Holmes Braddock Senior High School

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Omayli Castellano