Omayra Cintron Hause
Stoystown,PA
Summary
A customer-focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
21
21
years of professional experience
Work History
Intern in Education Department
Fort Ligonier Museum
Ligonier, Pa
05.2014 - 08.2014
- Function as a museum tour guide for small and large groups.
- Assisted with the 100 children's summer camp educational learning and activities.
Customer Support Specialist
Adecco Engineering & Technical
Johnstown, PA, United States
06.2011 - 06.2012
- Reviewed and resolved inquiries and troubleshoot technical issues for American Red Cross customers via phone, email, to resolve hardware, software, and network problems.
- Key responsibilities include diagnosing issues, guiding users through step-by-step solutions, maintaining accurate records of support interactions in a ticketing system, escalating complex problems, and providing feedback to product teams.
Customer Support
Gleason Technology
Johnstown, PA
12.2006 - 03.2009
- Respond to inquiries and troubleshoot technical issues for customers via phone, email, to resolve hardware, software, and network problems.
- Responsibilities include diagnosing issues, guiding users through step-by-step solutions, maintaining accurate records of support interactions, escalating complex problems, and providing feedback to product teams.
- Educated clients on billing practices and procedures.
- Translated manuals and booklets from English to Spanish.
- Conducted training seminars in English and Spanish for Gleason ESP System.
Account Specialist
Memorial Sloan-Kettering Cancer Center
Manhattan, NY
07.2003 - 08.2005
- Managed patient accounts, providing support and maintaining records by handling client inquiries, billing, and administrative tasks, while also coordinating with internal provider departments for medical records and insurance companies to ensure patient satisfaction with medical policies and procedures.
- Key responsibilities include processing invoices, resolving payment discrepancies, maintaining accurate financial records, preparing reports, and serving as a primary point of contact for the patients.
- The role requires strong communication, analytical, and problem-solving skills, along with proficiency in relevant software and a customer-centric mindset.
- Extensive knowledge working with HMO, PPO, POS, EPO, Traditional Third party, Medicare, and Medicaid insurance policies.
Account Executive of Provider Relations
Vytra Health Plans
Melville, NY
09.1999 - 06.2003
- Educated providers on Vytra’s policy and procedures, recruited new providers, conducted site evaluations for healthcare professionals within Nassau, Queens, and New York City.
- Trained new account executives and acted as mentor.
- Responsible for redistributing all territories in Nassau, Queens, and New York City to Account Executives.
- Assisted the department with vacant territories and created new policies for the department.
- Exceed daily responsibilities and sales projections.
Office Manager
Doctor Katz, Rosenthal, and Ganz
Plainview
06.1998 - 09.1999
- Supervised ten office staff and provided support to providers and staff.
- Organize daily operations, ensure efficiency and compliance, manage supplies and vendors, schedule meetings, develop staff scheduling, and handle administrative tasks.
- Develop office procedures and maintain a record of account transactions.
- Obtain authorizations and referrals from insurance companies.
- Completed bi-weekly payroll for ten employees.
Customer Sales/Service Representative
Geico Automobile Company
07.1993 - 05.1998
- Assisted customers with their insurance policies, claims, billing, and resolved issues, updated policy information, and processed policy changes.
- Key responsibilities include maintaining excellent communication, demonstrating empathy, providing information about coverage and products, and forwarding customers to sales agents for new or upgraded policies.
- Contributed to the implementation of a Spanish division in our department.
- Review competitive trends and material.
- Maintain up-to-date insurance regulations.
- The role requires strong problem-solving skills, attention to detail, and a customer-focused attitude to ensure customer satisfaction and efficient service.
Education
Bachelor of Arts - History and Political Science
University of Pittsburgh Johnstown
Johnstown, PA04.2014
Skills
- High customer service standards
- Bilingual in Spanish
- Team Player
- Time management
- MS Office proficient
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Computer skills
- Strategic planning and analysis
- Multitasking and organization
- Goal-oriented mindset
Languages
Spanish
Full Professional
Timeline
Intern in Education Department
Fort Ligonier Museum
05.2014 - 08.2014
Customer Support Specialist
Adecco Engineering & Technical
06.2011 - 06.2012
Customer Support
Gleason Technology
12.2006 - 03.2009
Account Specialist
Memorial Sloan-Kettering Cancer Center
07.2003 - 08.2005
Account Executive of Provider Relations
Vytra Health Plans
09.1999 - 06.2003
Office Manager
Doctor Katz, Rosenthal, and Ganz
06.1998 - 09.1999
Customer Sales/Service Representative
Geico Automobile Company
07.1993 - 05.1998
Bachelor of Arts - History and Political Science
University of Pittsburgh Johnstown