Omejia Dotson
Chowchilla,CA
Summary
Dedicated Customer Service Specialist with a strong track record in conflict resolution and customer relationship management. Recognized for high productivity and efficiency, consistently delivering positive outcomes in fast-paced environments. Utilizing the experience I have gained through other employment to implement my skills and abilities. Proven ability to excel in communication, problem-solving, and adaptability while successfully managing escalated customer issues. Committed to enhancing customer experiences and contributing to team success while pursuing career growth within the field.
Overview
12
12
years of professional experience
Work History
Veteran Advocate
WestCare
Merced, CA
03.2022 - 03.2024
- Greeted clients and scheduled appointments promptly.
- Managed emergency incidents with effective crisis response.
- Guided veterans through the preparation of necessary forms, documents, and applications for benefits.
- Assisted with financial aid applications, legal help, and housing services.
- Supervised veterans' case progress, modifying interventions accordingly.
- Conducted thorough property inspections to verify adherence to safety regulations before tenant occupancy.
- Facilitated access to community resources for Veterans.
Pre-Social Work Intern
Northpointe HC
Fresno, CA
01.2019 - 01.2020
- Partnered with local organizations to provide clients with added services.
- Conducted psychosocial evaluations and maintained case records.
- Facilitated access to essential services for homeless clients.
- Analyzed client needs to formulate appropriate treatment strategies.
- Engaged in team sessions to address complex cases.
Alcohol Intern Counselor
Fresno New Connections Inc.
Fresno, CA
01.2018 - 01.2019
- Promoted growth of critical competencies to tackle particular challenges.
- Assisted in case management by conducting human service needs assessments.
- Worked with diverse teams to ensure seamless care delivery for clients.
- Facilitated support through comprehensive case management.
- Handled crises involving severe mental health challenges.
Customer Service Rep
Alorica Inc.
Fresno, CA
01.2012 - 01.2014
- Consistently expanded product expertise to offer excellent service and attain sales goals.
- Met and exceeded set sales goals through innovative marketing tactics.
- Evaluated existing customer service activities to identify improvement opportunities and advised modifications accordingly.
- Managed address changes through efficient utilization of associated applications.
- Delivered outstanding support to guarantee client contentment.
- Engaged customers in conversation to understand their needs and resolve issues.
- Documented all inquiries with thoroughness and accuracy in the system.
- Monitored orders throughout the process to ensure on-time delivery.
- Discovered chances to upsell extra services aligned with client requirements.
- Guided junior team members.
- Maintained composure and professionalism during high-stress events.
Education
Associate of Science - Pre-Social Work
Fresno City College
Fresno, CA06-2022
Associates Degree - Alcohol and Drug Counseling and Pre-Social Work
Fresno City College
Fresno, CA06-2022
Skills
- Client Relations Expertise
- Fundamental Office Tasks
- Efficient Data Management
- Organizing Documents
- Effective Call Handling Techniques
- Meeting Scheduling Expertise
- Efficient Timesheet Creation
- Monthly Calendar Development
- Software Competency
- PowerPoint
- Excel
- Word
- Communication Skills
- Focused Listening Skills
- Empathy
- Effective Public Speaking
- Strategic Issue Resolution
- Effective Team Management
Positiondesired
Drug and Alcohol Counselor/Pre-Social Work
Timeline
Veteran Advocate
WestCare
03.2022 - 03.2024
Pre-Social Work Intern
Northpointe HC
01.2019 - 01.2020
Alcohol Intern Counselor
Fresno New Connections Inc.
01.2018 - 01.2019
Customer Service Rep
Alorica Inc.
01.2012 - 01.2014
Associate of Science - Pre-Social Work
Fresno City College
Associates Degree - Alcohol and Drug Counseling and Pre-Social Work
Fresno City College
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