Omejia Dotson

• Greeted clients and scheduled appointments promptly.
• Managed emergency incidents with effective crisis response.
• Guided veterans through the preparation of necessary forms, documents, and applications for benefits.
• Assisted with financial aid applications, legal help, and housing services.
• Supervised veterans' case progress, modifying interventions accordingly.
• Conducted thorough property inspections to verify adherence to safety regulations before tenant occupancy.
• Facilitated access to community resources for Veterans.

• Partnered with local organizations to provide clients with added services.
• Conducted psychosocial evaluations and maintained case records.
• Facilitated access to essential services for homeless clients.
• Analyzed client needs to formulate appropriate treatment strategies.
• Engaged in team sessions to address complex cases.

Delivered Enhanced Case Management services to support client stability, health outcomes, and independence

Conducted biopsychosocial assessments and ongoing client evaluations

Developed and monitored individualized care plans based on client needs and goals

Coordinated referrals for healthcare, housing, behavioral health, and social services

Maintained detailed case notes, documentation, and compliance records

Advocated for clients to ensure access to timely services and resources

Collaborated with healthcare providers, social workers, and community partners

• Promoted growth of critical competencies to tackle particular challenges.
• Assisted in case management by conducting human service needs assessments.
• Worked with diverse teams to ensure seamless care delivery for clients.
• Facilitated support through comprehensive case management.
• Handled crises involving severe mental health challenges.

• Consistently expanded product expertise to offer excellent service and attain sales goals.
• Met and exceeded set sales goals through innovative marketing tactics.
• Evaluated existing customer service activities to identify improvement opportunities and advised modifications accordingly.
• Managed address changes through efficient utilization of associated applications.
• Delivered outstanding support to guarantee client contentment.
• Engaged customers in conversation to understand their needs and resolve issues.
• Documented all inquiries with thoroughness and accuracy in the system.
• Monitored orders throughout the process to ensure on-time delivery.
• Discovered chances to upsell extra services aligned with client requirements.
• Guided junior team members.
• Maintained composure and professionalism during high-stress events.