Omera ELHAM
Houston
Summary
Dynamic hospitality professional with experience at Royal Sonesta Hotel, excelling in relationship building and efficient order processing. Proven ability to enhance customer satisfaction through active listening and problem-solving. Fluent in Persian, Urdu, and English, I thrive in fast-paced environments, ensuring a seamless experience for all guests.
Overview
3
3
years of professional experience
Work History
Barista
Royal Sonesta Hotel
Houston
02.2023 - Current
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Ground beans for espresso shots according to individual customer specifications.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served hot or cold beverages.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Recommended pastries and sandwiches to pair with customers' beverages.
Cashier
Tandoori Kabob House
Houston
09.2022 - 01.2023
- Counted money in cash drawers at the shifts' beginning to ensure correct amounts.
- Processed sales transactions to prevent long customer wait times.
- Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors.
- Answered phone calls to assist customers with questions and orders.
- Issued receipts, refunds, credits, or changes due to customers.
Clothes Tagger
Goodwill Industries Of Houston
Houston
03.2022 - 09.2022
- Verified accuracy of price tags on merchandise.
- Worked with management to quickly replenish low or out-of-stock items.
- Greeted customers promptly to engage and assist with apparel needs.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Education
Some College (No Degree) - Communication And Media Arts
HCC Community College
Houston, TXSkills
- Order processing
- Feedback reception
- Excellent communication
- FLUENT IN Persian/Urdu/English
- Cash handling
- Inventory management
- Team collaboration
- Relationship building
- Team player
- Active listening
- New hire training
- Hospitality and accommodation
- Problem-solving
Timeline
Barista
Royal Sonesta Hotel
02.2023 - Current
Cashier
Tandoori Kabob House
09.2022 - 01.2023
Clothes Tagger
Goodwill Industries Of Houston
03.2022 - 09.2022
Some College (No Degree) - Communication And Media Arts
HCC Community College
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