Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Community Impact Highlights
Timeline
Open To Work
Hi, I’m

OMESHA LANEY

Charlotte
OMESHA LANEY

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativePatient Care CoordinatorInsurance Customer Service RepresentativeInsurance Claims SpecialistHuman Services Caseworker

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

Detail-oriented Patient Service and Administrative Professional with extensive experience in healthcare support, patient coordination, and high-volume customer interaction. Proficient in managing patient information, scheduling ancillary appointments, and maintaining accurate records in fast-paced environments. Recognized for strong communication, organizational skills, and ability to enhance operational efficiency in medical settings.

Overview

9
years of professional experience
3
years of post-secondary education
1
Certification

Work History

Vision to Learn
Charlotte

Patient Services Coordinator (Consent Coordinator)
08.2023 - 11.2025

Job overview

  • Coordinated daily appointment scheduling and ensured efficient patient flow across school-based clinic sites.
  • Entered and updated patient records in EMR systems with strong attention to detail and accuracy.
  • Served as a primary point of contact for families, managing high-volume phone and email communication.
  • Ensured confidentiality by following HIPAA guidelines when handling sensitive patient information.
  • Verified patient demographic and intake details to maintain accurate documentation.
  • Resolved scheduling conflicts and service-related concerns in a timely, professional manner.
  • Contributed to overall clinic operations by supporting intake processes and front-end service functions.
  • Organized and maintained patient charts with proper classification and filing systems.

Career Match Solutions CMS / MCPH

School-Based COVID Coordinator
10.2021 - 06.2023

Job overview

  • Tracked and documented case information while maintaining organized and up-to-date records.
  • Communicated public health procedures clearly to students, families, and staff.
  • Coordinated follow-up actions and ensured timely information sharing across stakeholders.
  • Maintained strict confidentiality when handling sensitive health-related data.

Alliance Center For Education Meck Pre-K
Charlotte

Teacher Assistant
08.2018 - 10.2021

Job overview

  • Supported daily classroom structure by organizing schedules and maintaining student records.
  • Built positive relationships with families through consistent communication and updates.
  • Prepared educational materials and resources for daily lessons and activities.

Thompson Child & Family Focus
Matthews

Residential Care Specialist
01.2017 - 08.2018

Job overview

  • Supervised and supported youth in a structured residential setting focused on stability and safety.
  • Documented incidents and progress notes with accuracy and consistency.
  • Collaborated with team members to support individualized care plans.

Education

North Carolina Central University

Bachelor of Science from Criminal Justice
08.2013 - 08.2016

University Overview

  • GPA:3.6
  • Graduated cum laude

Skills

  • Appointment Scheduling
  • EMR/EHR Systems
  • Patient Information Verification
  • Front Desk Operations
  • Customer Service
  • Communication
  • Patient Registration
  • HIPAA Compliance
  • Data Entry
  • Multi-Line Phone Systems
  • Microsoft Office (Word, Excel, Outlook)
  • Problem-Solving

Certification

Certified Nursing Assistant (CNA), North Carolina

Community Impact Highlights

Community Impact Highlights
  • Increased access to healthcare services for underserved children and families
  • Supported outreach efforts that improved participation in school-based programs
  • Experienced working with diverse populations across healthcare, education, and community settings

Timeline

Patient Services Coordinator (Consent Coordinator)
Vision to Learn
08.2023 - 11.2025
School-Based COVID Coordinator
Career Match Solutions CMS / MCPH
10.2021 - 06.2023
Teacher Assistant
Alliance Center For Education Meck Pre-K
08.2018 - 10.2021
Residential Care Specialist
Thompson Child & Family Focus
01.2017 - 08.2018
North Carolina Central University
Bachelor of Science from Criminal Justice
08.2013 - 08.2016

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OMESHA LANEY