Olivia Haugen
Salem
Summary
Dynamic and goal-oriented Account Manager with a track record of driving growth through strategic client partnerships, new business development, and relationship management. Experienced in managing multiple client accounts within the IT sector, with a focus on delivering tailored solutions that meet evolving business needs. Adept at collaborating cross-functionally with internal teams to streamline processes, enhance client satisfaction, and ensure timely delivery of high-quality outcomes. Skilled in CRM systems, performance tracking, and thriving in fast-paced, results-driven environments.
Overview
4
4
years of professional experience
Work History
Account Manager
Insight Global
08.2023 - Current
- Managed a diverse portfolio of IT client accounts, ensuring timely communication, problem resolution, and long-term stakeholder satisfaction.
- Activated four net-new client accounts, converting two into billable business and securing MSAs to support long-term partnerships and revenue growth.
- Oversaw full sales cycle from cold outreach to contract execution, with a focus on strategic account penetration and post-placement support.
- Partnered closely with recruiters and delivery teams to align on hiring needs, reducing time-to-fill and improving candidate quality across technical verticals.
Management Trainee Intern
Enterprise Holdings
05.2022 - 08.2022
- Competed on a weekly and monthly sales matrix to evaluate individual performance and identify improvement opportunities in customer service and revenue generation.
- Managed account relationships and collaborated with a business partner to generate new customer leads and expand local market reach.
- Developed and presented a marketing analysis to corporate leadership, highlighting year-over-year reservation growth and demonstrating the impact of my contributions on customer capture rates.
Sales Consultant
Palm Beach Tan
04.2021 - 07.2021
- Met worked to exceed daily, weekly, and monthly sales targets, contributing to overall store revenue and customer retention.
- Consulted with clients to assess their needs and recommend tailored product and service solutions, enhancing customer satisfaction and upsell opportunities.
- Maintained a clean, organized, and welcoming salon environment to support a premium customer experience and uphold brand standards.
Education
Bachelor of Science - Business Management, Consumer Science
University of Arizona
Tucson, AZ05.2023
Master of Science - Healthcare Management
University of Arizona
Tucson, AZ08-2024
Skills
- Full-cycle sales & account management
- New business development & lead generation
- Statement of Work (SOW) drafting & documentation for project scope and deliverables
- Client relationship building & retention
- Teamwork and collaboration
- Daily CRM utilization (Proprietary CRM)
- Cross-functional team collaboration
- Strategic problem-solving
- Fast-paced, metrics-driven environment adaptability
Timeline
Account Manager
Insight Global
08.2023 - Current
Management Trainee Intern
Enterprise Holdings
05.2022 - 08.2022
Sales Consultant
Palm Beach Tan
04.2021 - 07.2021
Bachelor of Science - Business Management, Consumer Science
University of Arizona
Master of Science - Healthcare Management
University of Arizona
Similar Profiles
Tiffany EndlerTiffany Endler
Sr. Application Support Analyst at Insight GlobalSr. Application Support Analyst at Insight Global
David PopoolaDavid Popoola
Healthcare Customer Service Representative at Insight GlobalHealthcare Customer Service Representative at Insight Global
Caitlin LenderCaitlin Lender
Recruiter Account Executive at Insight GlobalRecruiter Account Executive at Insight Global
Karen ModisetteKaren Modisette
Project Finance Coordinator at Insight GlobalProject Finance Coordinator at Insight Global
Cassaundra Wynia ScottCassaundra Wynia Scott
Inventory Specialist at MII AEROInventory Specialist at MII AERO