Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Hobbies and Interests
Languages
References
Timeline
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Omid Ahmady

Richmond,VA

Summary

A seasoned Security Operations Manager with a proven track record at Signal Security of Richmond, I excel in enhancing operational efficiency and customer satisfaction. Skilled in patrols, field training, writing detailed incident reports and team leadership; my strategic approach has consistently improved performance outcomes. Leveraging problem-solving abilities and a commitment to excellence, I've successfully driven projects to completion, ensuring security and service excellence. Vigilant security professional experienced in working independently to uphold tight security for 50+ facilities and private properties including Walmart stores around Richmond, Henrico and Chesterfield areas. Proficient in detecting, investigating and reporting violations, and working with local law enforcement police or Sheriff departments and rendering aid to distressed individuals. Fluent in English, Dari/Farsi/Persian, Urdu/Hindi Languages with basic understanding of Spanish. Also, DCJS certified both armed/unarmed since January of 2018.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

Signal Security
Richmond, VA
07.2017 - Current
  • Managed and coordinated the day-to-day activities of the company, ensuring that all security personnel are performing their duties in accordance with company policies and procedures
  • Managed recruiting, hiring, field patrol training, and supervising security personnel, as well as ensuring that they are performing their duties effectively and efficiently
  • Patrolled private properties, parking lots, deter and report any criminal activities to local law enforcement
  • Prepared, reviewed, and approved detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts
  • Gathered necessary information for court appearances and testified as witness under oath in court
  • Developed and implemented security procedures and protocols to ensure the safety and security of the company's clients and assets
  • Conducted security assessments to identify potential threats and vulnerabilities and developing plans to mitigate them
  • Built and maintained relationships with clients, ensuring that their security needs are met and that they are satisfied with the services provided
  • Ensured that the company is in compliance with all relevant regulations and local, state and Federal laws, including those related to security and safety
  • Prepared and maintained budget plans and ensured that resources are allocated appropriately to meet the company's security needs
  • Responded to emergencies, such as security breaches or natural disasters, and coordinating the response of security personnel and other relevant parties
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
  • Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
  • Assisted in accident investigations, providing support to those involved and ensuring accurate documentation of events
  • Attended community meetings or events as a representative of the security promoting transparency and fostering trust between my security personnel and local residents
  • Monitored criminal activity during patrols in community to identify suspicious activity.

Country Representative/Business Development Manager

Relyt International, LLC
Kabul, Afghanistan
10.2013 - 04.2016
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect
  • Established relationships with key decision-makers within the customer’s organization to promote growth and retention
  • Reached out to potential customers via telephone, email, and in-person inquiries
  • Negotiated and closed long-term agreements with new clients in assigned territory
  • Built relationships with customers and community to establish long-term business growth
  • Managed accounts to retain existing relationships and grow share of business
  • Identified potential risks associated with program implementation proactively, devised mitigation strategies accordingly
  • Ensured compliance with local laws and regulations pertaining to non-profit operations within the country context
  • Adapted global initiatives to local contexts, ensuring cultural sensitivity and relevance in all programming efforts.

Sales Manager

ASMO/USAID
Kabul, Afghanistan
10.2012 - 09.2015
  • Led a successful sales team of 30 people by providing motivational coaching and performance-based incentives
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Increased sales revenue by developing and implementing effective sales strategies
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success
  • Closed lucrative sales deals using strong negotiation and persuasion skills
  • Met with clients, deliver presentations, and educating on product and service features and offerings
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Senior Sales Manager

RANA Technologies Enterprises
Kabul, Afghanistan
03.2009 - 10.2012
  • Increased overall sales revenue by implementing effective sales strategies and building strong client relationships
  • Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance
  • Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success
  • Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management
  • Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts
  • Directed sales support staff in administrative tasks to help sales reps to close deals
  • Negotiated profitable contracts with major clients, securing their loyalty while maximizing company revenue
  • Expanded market share with the introduction of innovative product offerings and strategic partnerships
  • Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets
  • Managed sales team of 32 employees
  • Developed and executed sales plans for consistent growth in revenue and profitability
  • Forecasted annual, quarterly, and monthly sales goals.

Sales Executive

Afghan Telecom Corporation
Kabul, Afghanistan
02.2008 - 03.2009
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
  • Established and maintained positive relationships with vendors to determine product availability and quality.

Education

BBA - Management

Virginia Commonwealth University
12.2025

Tactical Radio Systems (HF/VHF/RHF/UHF) -

Harris Corporation
12.2011

Diploma - Information Technology

Kardan University
10.2011

HARRIS Tactical Radio Systems
05.2011

High School Diploma -

Amani High School
11.2008

Certificate In English Language -

Aria Afghan English And Computer Center
07.2006

Skills

  • Field Training
  • Vehicle Patrol
  • Foot Patrol
  • Patrol techniques
  • Customer Service
  • Private Security Officer Safety
  • De-Escalation Techniques
  • Courtroom Testimony
  • Surveillance operations
  • Crime Prevention
  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Integrity and Honesty
  • Self-defense tactics
  • Physical Fitness
  • Stress Tolerance
  • Decision-Making
  • Case report writing
  • Public Service
  • Public relations
  • Crowd Control
  • Ground Patrol
  • Protecting People and Property
  • Witness interviews
  • Suspicious Activity Monitoring
  • Community Relations
  • Dispatch Communication
  • Directing Traffic in Private properties

Certification

  • DCJS Certification since 2018 (Unarmed)
  • DCJS Certification since 2020 (Armed)
  • Marketing Training Certification with USAID in April 2015
  • Completed English as Second Language Program on 2020 at Reynolds Community College

Accomplishments

  • Awarded “2019 National Officer of The year” in Scottsdale Arizona – Signal Security Corporate Office in 2020
  • Awarded “2019 Leadership Award” in Richmond – VA. Signal Security of Richmond in 2019
  • Awarded “Star Employee” in Richmond VA – Signal Security in 2020
  • Awarded “Regional Core Award Winner” in Denver, Colorado in 2021
  • Awarded “Regional Core Award Winner” in Chicago, Illinois in 2022
  • Reduced operational expenses by 15 % by streamlining Signal Security of Richmond operations.
  • Increased company market shares 40 % in just 2 years.
  • Supervised team of 30+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Used 88Edge and TrackTik Softwares to main and monitor Signal Security of Richmond Operations
  • Documented and resolved more than 100 private properties security concerns which led to increased occupancy rate to 98% among these properties in Richmond, Henrico, Hanover, Mechanicsville, Chester, Chesterfield and Goochland counties/cities.

Languages

  • Persian/Dari/Farsi, Native or Bilingual
  • English, Native or Bilingual
  • Hindi, Full Professional
  • Urdu, Professional Working

Hobbies and Interests

  • Gym/Fitness
  • Playing Soccer
  • Jogging
  • Running
  • Long Drive

Languages

English
Full Professional
Persian
Full Professional
Hindi
Professional
Urdu
Professional

References

References available upon request.

Timeline

Operations Manager

Signal Security
07.2017 - Current

Country Representative/Business Development Manager

Relyt International, LLC
10.2013 - 04.2016

Sales Manager

ASMO/USAID
10.2012 - 09.2015

Senior Sales Manager

RANA Technologies Enterprises
03.2009 - 10.2012

Sales Executive

Afghan Telecom Corporation
02.2008 - 03.2009

BBA - Management

Virginia Commonwealth University

Tactical Radio Systems (HF/VHF/RHF/UHF) -

Harris Corporation

Diploma - Information Technology

Kardan University

HARRIS Tactical Radio Systems

High School Diploma -

Amani High School

Certificate In English Language -

Aria Afghan English And Computer Center

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Omid Ahmady