Omid A Ahmady
Richmond,VA
Summary
A seasoned Operations Manager with a proven track record at Relyt Security Dba Signal Security, I excel in enhancing operational efficiency and customer satisfaction. Skilled in surveillance operations and team leadership, my strategic approach has consistently improved performance outcomes. Leveraging problem-solving abilities and a commitment to excellence, I've successfully driven projects to completion, ensuring security and service excellence. Vigilant security professional experienced in working independently to uphold tight security for 50+ facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Fluent in English, Dari/Farsi/Persian, Urdu/Hindi Languages with basic understanding of Spanish.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Relyt Security Dba Signal Security
07.2017 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented a comprehensive emergency response plan, improving preparedness for various crisis situations.
- Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Assisted in accident investigations, providing support to those involved and ensuring accurate documentation of events.
- Coordinated with other law enforcement agencies during joint operations or investigations to ensure efficient communication and teamwork.
- Served as a field training officer for new recruits – sharing knowledge gained from experience on patrol-helping them excel in their roles.
- Attended community meetings or events as a representative of the police department, promoting transparency and fostering trust between law enforcement personnel and local residents.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Monitored criminal activity in community to identify suspicious activity.
- Trained other officers in firearms and self-defense tactics.
Country Representative
Relyt International, LLC
10.2013 - 04.2016
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Identified potential risks associated with program implementation proactively; devised mitigation strategies accordingly.
- Ensured compliance with local laws and regulations pertaining to non-profit operations within the country context.
- Adapted global initiatives to local contexts, ensuring cultural sensitivity and relevance in all programming efforts.
Sales Manager
ASMO/USAID
10.2012 - 09.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Senior Sales Manager
RANA Technologies Enterprises
03.2009 - 10.2012
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Negotiated profitable contracts with major clients, securing their loyalty while maximizing company revenue.
- Expanded market share with the introduction of innovative product offerings and strategic partnerships.
- Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
- Managed sales team of 32 employees.
- Developed and executed sales plans for consistent growth in revenue and profitability.
- Forecasted annual, quarterly, and monthly sales goals.
Sales Executive
Afghan Telecom Corporation
02.2008 - 03.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Education
BBA - Management
Virginia Commonwealth University
Richmond, VA12.2026
No Degree - Tactical Radio Systems (HF/VHF/RHF/UHF)
Harris Corporation
Kabul, Afghanistan 12.2011
Diploma - Information Technology
Kardan University
Kabul, Afghanistan 10.2011
No Degree - Harris Potential Teacher Training (PTT) Course
HARRIS Tactical Radio Systems
Kabul, Afghanistan 05.2011
High School Diploma -
Amani High School
Kabul, Afghanistan 11.2008
No Degree - Certificate In English Language
Aria Afghan English And Computer Center
Kabul, Afghanistan 07.2006
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Field Training
- Officer Safety
- De-Escalation Techniques
- Defensive Tactics
- Courtroom Testimony
- Surveillance operations
- Crime Prevention
- Integrity and Honesty
- Self-defense tactics
- Physical Fitness
- Stress Tolerance
- Patrol techniques
- Decision-Making
- Case report writing
- Public Service
- Public relations
- Crowd Control
- Ground Patrol
- Protecting People and Property
- Witness interviews
- Suspicious Activity Monitoring
- Foot Patrolling
- Community Relations
- Dispatch Communication
- Witness interviewing
- Directing Traffic
- Traffic and Motorists Monitoring
Accomplishments
- Earned the “National Officer of The year” Award in 2020 for hard work and dedication.
- Reduced operational expenses by 30 % by streamlining branch operations.
- Increased company market share 40 % in just 22 months.
- Supervised team of 30+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved more than 200 private properties security concerns which led to increased occupancy rate to 98%
Certification
- DCJS Certification since 2018 (Unarmed)
- DCJS Certification since 2020 (Armed)
- Marketing Training Certification with USAID on April 2015
- Completed English as Second Language Program on 2020 at Reynolds Community College
Gym/Fitness, Player Soccer, Jogging, Running and Long Drive
I am dedicated to maintain personal health and fitness through my regular gym attendance. I am also engage in various workout routines, including strength training, cardio, and flexibility exercises. In Addition, I continuously strive to achieve my fitness goals and improve my physical performance. Additionally, I stay informed about fitness trends and techniques through my research and participation in many fitness communities. My goal is to be committed to personal wellness and my proactive approach to maintain a healthy lifestyle.
Languages
Persian
Native or Bilingual
English
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working
Timeline
Operations Manager
Relyt Security Dba Signal Security
07.2017 - Current
Country Representative
Relyt International, LLC
10.2013 - 04.2016
Sales Manager
ASMO/USAID
10.2012 - 09.2015
Senior Sales Manager
RANA Technologies Enterprises
03.2009 - 10.2012
Sales Executive
Afghan Telecom Corporation
02.2008 - 03.2009
BBA - Management
Virginia Commonwealth University
No Degree - Tactical Radio Systems (HF/VHF/RHF/UHF)
Harris Corporation
Diploma - Information Technology
Kardan University
No Degree - Harris Potential Teacher Training (PTT) Course
HARRIS Tactical Radio Systems
High School Diploma -
Amani High School
No Degree - Certificate In English Language
Aria Afghan English And Computer Center
- DCJS Certification since 2018 (Unarmed)
- DCJS Certification since 2020 (Armed)
- Marketing Training Certification with USAID on April 2015
- Completed English as Second Language Program on 2020 at Reynolds Community College
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