Omire Ojiaku
Cypress,USA
Summary
Detail-oriented hospitality professional skilled in managing high-volume client interactions and leading teams to achieve service excellence. Expertise in relationship building and proactive problem-solving ensures memorable guest experiences while maintaining operational efficiency and high service standards.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Membership Concierge / Sales Representative
LIFE TIME FITNESS
Cypress, USA
01.2025 - Current
- Acted as the primary point of contact for prospective and current members, assessing individual goals and recommending tailored solutions to enhance member satisfaction.
- Build lasting relationships with clients through attentive phone, email, and in-person communication, consistently delivering a personalized, high-touch experience.
- Educated members on amenities, services, and value propositions, proactively anticipating needs to improve overall member experience.
- Managed multiple guest inquiries and follow-ups simultaneously, ensuring exceptional service standards and maintaining a calm, professional demeanor.
- Maintain detailed, accurate records of client interactions using company CRM systems.
Assistant Lead - Life Café
LIFE TIME FITNESS
Cypress, USA
06.2021 - Current
- Oversee daily operations of a high-volume, guest-facing café, supervising and coaching team members on service excellence.
- Trained and onboarded new staff, enhancing operational efficiency and guest satisfaction.
- Coordinated staffing, scheduling, and inventory to facilitate seamless daily service delivery.
- Partnered with management to refine workflows and improve overall guest experience.
- Resolve guest concerns swiftly and diplomatically, preserving strong relationships and repeat patronage.
Supervisor
LIFE TIME FITNESS
Cypress, USA
08.2019 - 06.2021
- Directed daily business operations and employee performance in a fast-paced, customer-facing setting.
- Coordinated schedules and staffing levels to ensure optimal service delivery.
- Facilitated operational decision-making and resolved front-line issues to support smooth operations.
- Enhanced communication and interpersonal skills through regular guest interaction and staff coaching.
Education
Associate of Business -
Lone Star College
Cypress, TX08-2026
High School Diploma -
Cypress Springs High School
Skills
- Concierge services
- Guest relations
- Sales Techniques
- Issue resolution
- Communication skills
- Relationship Building
- Team leadership
- POS systems
- Local area knowledge
- Time management
- Discretion and Professionalism
Certification
Manager's Food Handler & Safety Certification
Additional Qualifications
- Extensive experience in high-volume, guest-facing environments requiring poise, discretion, and attention to detail.
- Strong written communication and professional email correspondence skills.
- Proficient with Microsoft Office, Google Workspace, POS systems, and CRM-style software.
- Quick to learn new systems and property information, and to communicate solutions clearly to guests.
- Proven track record of collaborating effectively within team-oriented, service-focused environments.
Timeline
Membership Concierge / Sales Representative
LIFE TIME FITNESS
01.2025 - Current
Assistant Lead - Life Café
LIFE TIME FITNESS
06.2021 - Current
Supervisor
LIFE TIME FITNESS
08.2019 - 06.2021
Associate of Business -
Lone Star College
High School Diploma -
Cypress Springs High School