Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Omnaya Elsherif

Saint Paul,US

Summary

• Supervised and led a team of retail associates to ensure excellent customer service and smooth store operations

• Delegated daily tasks, scheduled shifts, and monitored performance to meet sales goals and company standards

• Trained and mentored new employees on product knowledge, customer interaction, and POS systems

• Oversaw merchandising, restocking, and visual displays to maintain a clean, organized, and appealing sales floor

• Resolved customer complaints efficiently, maintaining a positive shopping experience and strong brand reputation

• Conducted inventory checks and assisted with loss prevention and shrink reduction strategies

Overview

12
12
years of professional experience

Work History

Supervisor

Casper
10.2021 - Current
  • Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
  • Help lead and advise associate team on sales floor with goal driven approach.
  • Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement.
  • Maintain training standards on the sales floor; ensure the team has both product and systems expertise.
  • Help find ways to improve store operations and to improve overall customer experience.
  • Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Sales associate

UGG
09.2020 - Current
  • Greeting Customers, Responding to Questions, Improving Engagement with Merchandise and Providing Outstanding Customer Service.
  • Operating Cash Registers, Managing Financial Transactions, and Balancing Drawers.
  • Directing Customers to Merchandise within The store.
  • Trained and coached new associates.
  • Increasing in Store Sales, Achieving Established Goals, superior Product Knowledge.
  • Maintaining an Orderly Appearance throughout the Sales Floor, Cross-selling products To Increase Purchase Amounts.

Supervisor

Everything But Water
03.2021 - 02.2025
  • Suggested changes in working conditions and use of equipment to increase efficiency of shop, department, and work crew.
  • Analyzed and resolved work problems and assisted workers in solving work problems.
  • Trained new workers.
  • Interpreted company policies to workers and enforced safety regulations.
  • Conferred with other supervisors to coordinate activities of individual departments.
  • Responsible for opening/closing of the store, paperwork.
  • Increased store Sales, Established and achieved Goals, had superior Product Knowledge.
  • Maintained an Orderly Appearance throughout the Sales Floor, Cross-selling products To Increase Purchase Amounts.

Sales Associate

Abercrombie & Fitch
11.2013 - 11.2020
  • Greeting Customer, Responding to Questions, Improving Engagement with Merchandise and Providing Outstanding Customer Service.
  • Operating Cash Registers, Managing Financial Transactions, and Balancing Drawers.
  • Directing Customers to Merchandise within The store.
  • Increasing in Store Sales, Achieving Established Goals, superior Product Knowledge.
  • Maintaining an Orderly Appearance throughout the Sales Floor, Cross-selling products To Increase Purchase Amounts.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Supervisor

Calvin Klein Performance, AM Retail Group
11.2016 - 10.2020
  • Greeting Customers, Responding to Questions, Improving Engagement with Merchandise and Providing Outstanding Customer Service.
  • Operating Cash Registers, Managing Financial Transactions, and Balancing Drawers.
  • Directing Customers to Merchandise within The store.
  • Trained and coached new associates.
  • Increasing in Store Sales, Achieving Established Goals, superior Product Knowledge.
  • Maintaining an Orderly Appearance throughout the Sales Floor, Cross-selling products To Increase Purchase Amounts.

TAP Supervisor of Operations and Cash Wrap Experience

Victoria's Secret
10.2019 - 03.2020
  • Collaborated with Customer Service team members To Give Exceptional Service Throughout the entire Shopping and Purchasing Experience.
  • Helped Customers Select Products that best fit their Persona Needs.
  • Opened and Closed The store, Which included Counting Cash Drawers and Making Bank Deposits.
  • Ensured Market And Product Trends stayed current To Effectively Answer Customer Questions.
  • Assisted with shipment and product flow.

Education

High School Diploma -

Henry Sibley High School
01.2014

Skills

  • MS Office (Access, Word, PowerPoint, Excel, Outlook)
  • Excellent search skills, Familiar With Many internet Tools and Explorer
  • Operating Systems (Windows Me, XP, Microsoft Excel, commercial Excel)
  • Attention to detail
  • Customer service
  • Complex Problem-solving
  • Goal oriented
  • Employee motivation
  • Verbal and written communication
  • Coaching and mentoring
  • Multitasking
  • Excellent communication
  • Adaptability and flexibility

Languages

Arabic
Native or Bilingual

Timeline

Supervisor

Casper
10.2021 - Current

Supervisor

Everything But Water
03.2021 - 02.2025

Sales associate

UGG
09.2020 - Current

TAP Supervisor of Operations and Cash Wrap Experience

Victoria's Secret
10.2019 - 03.2020

Supervisor

Calvin Klein Performance, AM Retail Group
11.2016 - 10.2020

Sales Associate

Abercrombie & Fitch
11.2013 - 11.2020

High School Diploma -

Henry Sibley High School

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