Omni Gilliard
Wilmington,US
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Secretary
Jefferson Health
06.2024 - Current
- Coordinate patient care logistics, fostering seamless communication between medical staff and ensuring efficient unit operations at Jefferson Health
- Meticulously manage patient records, schedule appointments, and maintain accurate documentation, contributing to improved patient care outcomes
- Foster seamless teamwork among medical staff, facilitating efficient information exchange and promoting cohesive patient care delivery
- Implement new strategies to enhance unit operations, resulting in measurable improvements in patient satisfaction and care quality
Leasing Agent
Brandywine Apartments
11.2023 - 05.2024
- Greeted residents and visitors, fostering a welcoming atmosphere
- Ensured property maintenance, enhancing tenant satisfaction
- Handled office tasks, improving operational efficiency
- Negotiated leases, securing favorable terms for tenants
- Managed contracts and payments, demonstrating attention to detail
Flight Attendant
American Airlines
01.2023 - 08.2023
- Ensured passenger safety and comfort, adhering to FAA and TSA regulations
- Addressed passenger inquiries on flight connections and baggage efficiently
- Coordinated with flight crew to deliver a seamless passenger experience
- Resolved conflicts, addressed concerns, and fostered a positive atmosphere throughout flights
- Streamlined pre-flight safety checks, reducing preparation time without compromising thoroughness
- Consistently received positive feedback for efficient and attentive service
- AED, CPR, and First Aid Certified
Flight Attendant
PSA Airlines
06.2016 - 12.2022
- Ensured the safety and comfort of passengers
- Complied with all applicable Federal Aviation Administration, Transportation Security Administration, and Department of Transportation regulations along with company procedures and policies
- Answered passengers' inquiries about connecting flights, gate information, and baggage claim information
Sales Representative
Sprint Wireless
03.2015 - 05.2016
- Helped customers find technology that would better improve their daily lifestyles
- Answered inquiries about technology and account status
- Facilitated growth of business through hiring and training new associates
Education
High School -
David W. Butler High School
01.2011
Skills
- Calendar management
- Workflow optimization
- Meeting coordination
- Deadline oriented
- Strong organization
Certification
- AED Certified
- CPR Certified
- First Aid Certified
Timeline
Unit Secretary
Jefferson Health
06.2024 - Current
Leasing Agent
Brandywine Apartments
11.2023 - 05.2024
Flight Attendant
American Airlines
01.2023 - 08.2023
Flight Attendant
PSA Airlines
06.2016 - 12.2022
Sales Representative
Sprint Wireless
03.2015 - 05.2016
- AED Certified
- CPR Certified
- First Aid Certified
High School -
David W. Butler High School
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