Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Ramsay Baird

Wilmington,North Carolina

Summary

Accomplished Office Executive with a proven track record at Capefearmuffler.com, adept in office administration and document management. Excelled in maintaining confidentiality, enhancing customer satisfaction by 30%, and streamlining operations for efficiency. Skilled in fostering professional relationships and managing multiple priorities with exceptional organizational and interpersonal abilities.

Overview

32
32
years of professional experience

Work History

Office Executive

Capefearmuffler@gmail.com
04.2011 - 08.2024
  • Managed confidential documents, maintaining a secure filing system to protect sensitive information.
  • Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
  • Provided hospitality and support to visitors and meeting attendees.
  • Maintained client files and spreadsheets with office management software.
  • Served as the point of contact for clients and vendors, providing exceptional customer service and professional relationship management.
  • Organized company events and conferences, executing seamless logistics and coordinating all necessary resources.

Caregiver/personal Assistant

Barbra Horton
02.2011 - 09.2014
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted Client with finances, paying bills, calling clients,


Care Assistant

Jewel Novak
11.2009 - 03.2011
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.

Customer Service Representative

Poetry Plus
04.2008 - 05.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Owner Operator

A Shiny Touch
02.1999 - 09.2007
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Office Manager

Unique Care
01.1993 - 02.2007
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Bachelor of Administrative Studies - Business

Mount Olive College
Mount Olive, NC
04.1996

Associate of Arts -

Cape Fear Community College
Wilmington, NC
08.1995

Skills

  • Office Administration
  • Meeting facilitation
  • Calendar Management
  • Document Management

Timeline

Office Executive

Capefearmuffler@gmail.com
04.2011 - 08.2024

Caregiver/personal Assistant

Barbra Horton
02.2011 - 09.2014

Care Assistant

Jewel Novak
11.2009 - 03.2011

Customer Service Representative

Poetry Plus
04.2008 - 05.2009

Owner Operator

A Shiny Touch
02.1999 - 09.2007

Office Manager

Unique Care
01.1993 - 02.2007

Bachelor of Administrative Studies - Business

Mount Olive College

Associate of Arts -

Cape Fear Community College

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Wendy Ramsay Baird