Omnia Imam
Mesa,AZ
Overview
5
5
years of professional experience
Work History
Cruise Sales Agent
Arrivia
06.2023 - 08.2023
- Made outbound calls for Arrivia members to sell them a cruise using their membership benefits.
Cruise Sales Agent
Princess cruises
04.2022 - 05.2023
- Received sales calls for Travelocity, who contracted Upstream to sell their cruise packages.
Cruise Sales Agent
Viking cruise line
06.2018 - 07.2022
- Receive incoming sales calls and service clients after the sale
- Answered an average of 40 calls per day
- Offer any promotions and trip protection to all clients
- Extremely familiar with Norwegian cruise lines and was named favorite agent of the month by the Star Desk in August 2011
- Average sales $1.5 million per year.
Field Sales Representative
AT&T
03.2021 - 08.2021
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Assisted management in identifying new market opportunities and expanding the company''s customer base.
Education
High School Diploma - Advertising
Glasgow College of Commerce
High School Diploma - Advertising
Glasgow College of Commerce
Bachelors Degree - Advertising
Bachelors Degree - Advertising
Arizona State University
Tempe, AZ05.2021
Skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Strong organizational skills
- Energetic work attitude
- Top sales performer
- Customer service expert
- Promotional procedures
Accomplishments
- Customer Assistance
- Worked with company systems such as VOIP and diligently completed all assigned tasks, working overtime as needed.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of sales
- Sales
- Consistently generated additional revenue through skilled sales techniques.
- Sold trip protection at a rate of 40%, upgrading customers to higher categories of cabins/Suites
Timeline
Cruise Sales Agent
Arrivia
06.2023 - 08.2023
Cruise Sales Agent
Princess cruises
04.2022 - 05.2023
Field Sales Representative
AT&T
03.2021 - 08.2021
Cruise Sales Agent
Viking cruise line
06.2018 - 07.2022
High School Diploma - Advertising
Glasgow College of Commerce
High School Diploma - Advertising
Glasgow College of Commerce
Bachelors Degree - Advertising
Bachelors Degree - Advertising
Arizona State University