Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Omnia Imam

Mesa,AZ

Overview

5
5
years of professional experience

Work History

Cruise Sales Agent

Arrivia
06.2023 - 08.2023
  • Made outbound calls for Arrivia members to sell them a cruise using their membership benefits.

Cruise Sales Agent

Princess cruises
04.2022 - 05.2023
  • Received sales calls for Travelocity, who contracted Upstream to sell their cruise packages.

Cruise Sales Agent

Viking cruise line
06.2018 - 07.2022
  • Receive incoming sales calls and service clients after the sale
  • Answered an average of 40 calls per day
  • Offer any promotions and trip protection to all clients
  • Extremely familiar with Norwegian cruise lines and was named favorite agent of the month by the Star Desk in August 2011
  • Average sales $1.5 million per year.

Field Sales Representative

AT&T
03.2021 - 08.2021
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
  • Assisted management in identifying new market opportunities and expanding the company''s customer base.

Education

High School Diploma - Advertising

Glasgow College of Commerce

High School Diploma - Advertising

Glasgow College of Commerce

Bachelors Degree - Advertising

Bachelors Degree - Advertising

Arizona State University
Tempe, AZ
05.2021

Skills

  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Strong organizational skills
  • Energetic work attitude
  • Top sales performer
  • Customer service expert
  • Promotional procedures

Accomplishments

  • Customer Assistance
  • Worked with company systems such as VOIP and diligently completed all assigned tasks, working overtime as needed.
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of sales
  • Sales
  • Consistently generated additional revenue through skilled sales techniques.
  • Sold trip protection at a rate of 40%, upgrading customers to higher categories of cabins/Suites

Timeline

Cruise Sales Agent

Arrivia
06.2023 - 08.2023

Cruise Sales Agent

Princess cruises
04.2022 - 05.2023

Field Sales Representative

AT&T
03.2021 - 08.2021

Cruise Sales Agent

Viking cruise line
06.2018 - 07.2022

High School Diploma - Advertising

Glasgow College of Commerce

High School Diploma - Advertising

Glasgow College of Commerce

Bachelors Degree - Advertising

Bachelors Degree - Advertising

Arizona State University

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