Omobolanle Salami
Dallas,TX
Summary
Seeking a Customer Service Associate Representative position with Cigna where I can utilize my customer service, communication, and problem-solving skills to assist members, providers, and clients with benefit and claims inquiries. Committed to delivering excellent customer experiences, maintaining accurate documentation, and contributing to team success while supporting the organization’s mission of improving lives through quality healthcare service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Molina Healthcare Through Infinite Computer
08.2023 - 05.2026
- Respond to customer inquiries via phone, email, and online channels.
- Provide accurate information regarding products, services, and account details.
- Document customer interactions and maintain detailed records in company databases.
- Resolve customer concerns professionally while meeting quality and productivity standards.
- Assist customers with navigating online platforms and completing transactions.
- Collaborate with team members to ensure timely issue resolution and customer satisfaction.
- Maintain confidentiality of customer information and follow company policies.
- Managed incoming calls and directed inquiries to appropriate departments.
- Entered and maintained records with a high level of accuracy.
- Assisted customers with forms, documentation, and information requests.
- Organized files and correspondence while meeting strict deadlines.
- Supported team training and administrative projects as assigned.
Customer Service Representative
Wills Tower Watson
12.2019 - 10.2022
- Assisted customers in navigating healthcare benefits and services, ensuring clarity and understanding.
- Resolved customer inquiries efficiently through active listening and effective problem-solving techniques.
- Collaborated with team members to streamline processes, enhancing overall service delivery and customer satisfaction.
- Documented customer interactions in CRM systems, maintaining accurate records for future reference and analysis.
- Identified recurring issues in customer feedback, recommending solutions to improve service quality and efficiency.
- Engaged with cross-functional teams to address complex cases, ensuring comprehensive resolution of customer concerns.
- Conducted follow-ups with customers post-interaction to gauge satisfaction levels and foster ongoing relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Agronomy
Ladoke Akintola University of Technology
Ogbomosho Oyo State Nigeria 08.2010
Skills
- Microsoft Word
- Microsoft Outlook
- Windows Operating Systems
- Adobe Acrobat
- Data Entry
- Internet Research
- CRM Systems
- Typing Speed: 45 WPM
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Client relations
Timeline
Customer Service Representative
Molina Healthcare Through Infinite Computer
08.2023 - 05.2026
Customer Service Representative
Wills Tower Watson
12.2019 - 10.2022
Bachelor of Science - Agronomy
Ladoke Akintola University of Technology