Omolara Wahab
Newark,CA
Summary
Seasoned Operational Manager with 7 years of experience, adept in enhancing operational efficiency and customer satisfaction. Expert in calendar management, adept at streaming office operations and improving communication across the organization. Proven track record in handling high-volume operations and providing administrative support, refining staff protocol, and optimizing logistics. Seeking to leverage expertise in streamlining coordination and financial transaction management for an operational role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
OneStop MedEx Transportation
09.2019 - 04.2024
- Enhanced operational efficiency through staff scheduling improvements and professional development programs
- Improved customer satisfaction by streamlining internal and external coordination efforts
- Managed high-volume call operations to prioritize tasks and resolve issues effectively
- Adjusted daily work schedules to ensure timely completion of projects
- Provided actionable insights through the analysis of monthly reports and data to support decision-making
- Maintained workforce stability by managing employee onboarding and offboarding procedures
- Enforced adherence to operational protocols and complied with safety regulations through organized training
- Processed financial transactions, including vendor and client invoicing
- Optimized transportation logistics by implementing advanced software solutions
- Organized meetings and events, managed complex calendars, and maintained smooth office operations
- Oversaw procurement and inventory management of operational materials and equipment.
Assistant Office Manager
Individual’s Choice
08.2018 - 09.2019
- Streamlined document workflows and conducted contract reviews, optimizing office operations and enhancing interdepartmental communication
- Administered inventory control for office supplies, guaranteeing essential resources were readily available for business needs
- Supported CEO and staff with administrative duties and played a key role in refining client report analysis, contributing to improved housing allocation and client service satisfaction.
Personal Assistant
Lafup Entertainment
09.2017 - 01.2018
- Oversaw social media content development and implemented scheduling strategies, resulting in sustained audience engagement and interaction
- Coordinated internal and external communications, streamlining executive scheduling and logistical arrangements to optimize operational efficiency.
Internship
Lagos Traffic Radio
02.2017 - 12.2017
- Facilitated collaboration between production and sales departments to streamline show logistics and enhance team dynamics via social event coordination
- Managed broadcast compliance, adhering to state regulations, and provided listeners with regular news, weather, and traffic updates supplemented by guest interviews.
Assistant Supervisor (Distribution Center)
Just Uniforms
01.2017 - 11.2017
- Assisted in streamlining distribution operations by ensuring accurate verification of incoming and outgoing shipments, with the aim of enhancing customer satisfaction and achieving organizational goals
- Supported management in product research with the aim of identifying market trends.
Volunteer
Redcross
01.2012 - 12.2012
- Collaborated with displaced individuals to optimize support services, ensuring more effective assistance delivery
- Delivered presentations on Sustainable Development Goals to agency partners, enhancing community engagement and awareness.
Education
Bachelor of Science (BSc) - Anthropology
University of Ibadan
Skills
- Experience with HR functions, including new hire paperwork, scheduling tasks, and health insurance
- Excellent computer skills, including proficiency in Microsoft Office Suite, Outlook, Excel, and QuickBooks
- Experience handling confidential information and documents
- Excellent written and verbal communication skills
- Time management
- Problem-solving
- Attention to detail
- Microsoft Office proficiency
- Organizational skills
- Communication
- Leadership
- Multitasking
Certification
- Basic Life Support, CPR, 2024
- Leadership and Counseling Strategy, 2023
- Community Outreach Planner, 2023
Timeline
Operations Manager
OneStop MedEx Transportation
09.2019 - 04.2024
Assistant Office Manager
Individual’s Choice
08.2018 - 09.2019
Personal Assistant
Lafup Entertainment
09.2017 - 01.2018
Internship
Lagos Traffic Radio
02.2017 - 12.2017
Assistant Supervisor (Distribution Center)
Just Uniforms
01.2017 - 11.2017
Volunteer
Redcross
01.2012 - 12.2012
Bachelor of Science (BSc) - Anthropology
University of Ibadan