Omolola Otunikan
The Bronx
Summary
Dynamic Customer Service Representative with a proven track record at Taxsol Plus, adept at conflict resolution and customer feedback analysis. Successfully enhanced service quality by implementing customer insights, ensuring satisfaction and loyalty. Skilled in developing service plans and fostering independence, demonstrating effective communication and attention to detail in every interaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Taxsol plus
The Bronx
01.2025 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
Direct Support Professional
Community Access Unlimited
Elizabeth
05.2024 - 01.2025
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided assistance to individuals with daily activities, such as personal care, meal preparation, and medication reminders.
- Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
- Facilitated social interactions between participants and their peers in the community.
- Provided guidance and support to ensure the safety of individuals served.
Home Health Aide
white gloves community care
Newark
01.2024 - 08.2024
- Encouraged independence by teaching self-care skills, such as grooming and hygiene habits.
- Helped clients move in bed, stand, or walk using proper body mechanics techniques.
- Report any changes in the client's physical or emotional condition to the supervisor immediately.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
Education
High School Diploma -
Government College
Nigeria06-2003
Associate of Arts -
C
Skills
- Conflict resolution
- Customer feedback analysis
- Service plan development
- Self-advocacy instruction
- Personal care assistance
- Customer relationship management
- Time management
- Effective communication
- Attention to detail
- Multitasking and organization
Certification
- Home Health Aide
- CPR/ First aid.
Timeline
Customer Service Representative
Taxsol plus
01.2025 - Current
Direct Support Professional
Community Access Unlimited
05.2024 - 01.2025
Home Health Aide
white gloves community care
01.2024 - 08.2024
High School Diploma -
Government College
Associate of Arts -
C
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