Shannon Riley
TERRE HAUTE,IN
Summary
Dedicated and results-driven Office Manager with a proven record of optimizing office operations and fostering efficiency. Seeking a remote position where I can contribute to a dynamic team while embracing the flexibility of remote work to drive productivity and success.
Overview
10
10
years of professional experience
Work History
Office Manager
Advanced Chiropractic Center
01.2018 - Current
- Skillfully managed patient intake and scheduling
- Coordinated and managed Personal Injury (PI) and Motor Vehicle Accident (MVA) cases, effectively liaising with relevant legal entities and insurance providers.
- Accurately posted insurance payments and patient payments to appropriate accounts.
- Assisted the doctor with patient with patient care and various tasks, enhancing overall patient experience.
- Played a key role in training new employees, ensuring seamless integration into the team and withholding company standards.
- Acted as the office liaison between the college representative and the doctor, facilitating comprehensive care for local college athletes.
Admitting / Registration Rep.
Union Health Hospital
01.2017 - 01.2018
- Acted as the front-line point of contact for incoming patients and visitors, providing exceptional customer service.
- Skillfully registered and updated patient information for scheduled tests and hospital visits ensuring accurate records for medical procedures.
- Maintained the highest standards of privacy and confidentiality by adhering to all HIPA rules and regulations.
Pain Clinic Receptionist
Sullivan County Community Hospital
01.2016 - 01.2017
- Managed patient referrals, ensuring timely coordination of care between medical professionals.
- Facilitated prescription refills for patients, streamlining medication management and enhancing patient experience.
- Conducted IN. prescription monitoring reports to support compliance and patient safety.
- Mailed out new patient packets, providing essential information and a welcoming introduction to our clients.
- Assisted RNs in chart prepping, contributing to organized patient records and efficient workflows.
Education
Associate - Healthcare Reimbursement
Virginia College
Birmingham, AL01-2016
Skills
- Patient Intake & Scheduling
- Insurance Management
- Data Entry
- Team coordination & Training
- Financial Transactions & Accounting
- Administrative Support
- HIPAA Compliance
- Medical Information Management
- Excel
Timeline
Office Manager
Advanced Chiropractic Center
01.2018 - Current
Admitting / Registration Rep.
Union Health Hospital
01.2017 - 01.2018
Pain Clinic Receptionist
Sullivan County Community Hospital
01.2016 - 01.2017
Associate - Healthcare Reimbursement
Virginia College