Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
Fordham Lewis consulting llc
Florham Park, NJ
09.2021 - Current
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Facilitated social interactions between participants and their peers in the community.
Accompanied individuals on outings to promote independence and integration into the community.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Maintained clean and well-organized environment for client happiness and safety.
Customer Service Representative
Maximus
New York, NY
08.2020 - 09.2021
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.