Omrae McCarty
Tacoma,WA
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Server
My Lil’ Cube Ramen & Asian Cuisine
08.2024 - 02.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server/Bartender
2121 Pub
09.2022 - 05.2024
- Recognized for maintaining excellent customer service on high-volume nights and with large parties
- Quickly and accurately took food and drink orders to ensure maximum customer satisfaction
- Exhibited excellent customer relations by anticipating needs, establishing rapport, and catering to guests’ requests
Office Administrator
Rico Gutter Service
07.2020 - 09.2022
- Represented the company through daily interactions with customers including answering customer inquiries, booking gutter jobs, etc
- Responded and directed customer inquiries in an efficient manner both via phone and email
- Maintained customer files accordingly
- Invoiced customers and posted payments
- Ran errands and aided the owner as needed
Front Desk Manager
Student Affairs-University of Denver
08.2019 - 06.2020
- Managed and led a team of twelve Desk Assistants to provide delivery of office operations
- Facilitated interactive training on office operations, policies, and relationship management with professional staff
- Provided consulting on development and revision of policies designed to deliver superior customer service
Peer Leader for 1GenU
Office of Inclusive Excellence-University of Denver
08.2018 - 06.2020
- Served as a mentor to incoming first-generation students
- Organized and regularly attended workshops designed to provide students with necessary resources both on and off campus
- Provided ideas and assisted with the planning and execution of a pre-orientation designed specifically for first-generation college students
Office Assistant
Student Affairs-University of Denver
08.2017 - 08.2019
- Created an inviting atmosphere by exhibiting approachable behavior and ensuring the office space is organized
- Responded to all digital and phone communications promptly
- Aided the professional staff by completing clerical tasks as assigned
Education
Bachelor of Arts - undefined
University of Denver
Denver, CO06.2020
Associate of Arts - undefined
Pierce College
Puyallup, WA06.2017
Skills
- Communication
- Multi-tasking
- Organization
- Multi-line phone systems
- Microsoft Office
- Scheduling
- Dispatching
- Independent/Team player
- Fast learner
- Strong memorization
Timeline
Server
My Lil’ Cube Ramen & Asian Cuisine
08.2024 - 02.2025
Server/Bartender
2121 Pub
09.2022 - 05.2024
Office Administrator
Rico Gutter Service
07.2020 - 09.2022
Front Desk Manager
Student Affairs-University of Denver
08.2019 - 06.2020
Peer Leader for 1GenU
Office of Inclusive Excellence-University of Denver
08.2018 - 06.2020
Office Assistant
Student Affairs-University of Denver
08.2017 - 08.2019
Bachelor of Arts - undefined
University of Denver
Associate of Arts - undefined
Pierce College
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