Onan Polanco

• Operate audio-visual equipment for live events, ensuring high-quality sound and image delivery.
• Collaborate with event coordinators, and hotel staff to understand technical requirements and execute setups efficiently.
• AV professional specializing in exceptional customer experience, ensuring every client’s needs are fully understood and delivered through clear communication, precise technical solutions, and reliable system performance from start to finish.
• Main floater covering 6 properties across the area, absorbing best practices from every team and bringing that combined technical expertise and customer-experience focus to each location to ensure client needs are consistently met.

• Supervise a team of associates while managing all front-end and back-office operations, including cash reconciliation, inventory control, and daily sales reporting.

• Led daily store operations and staff performance, ensuring accurate cash handling, inventory accuracy, and on-target sales results.

• Managed employee schedules, time-off requests, and labor hours to ensure adequate coverage while controlling payroll costs.

• Trained and supervised retail staff on sales, customer service, safety and security and operational procedures while maintaining precise cash controls and inventory integrity.

• Recording, Mixing and Mastering specialist
• Worked various setups, tear downs and mixing for live events, bands, weddings, funerals, church services.
• Performed sound quality checks in front/back of house to maintain live sound systems
• Pro Tools & Logic Pro specialist, Audio software specialist
• Managed live sound setups, optimizing equipment placement for superior acoustics during performances.

• Collaborate, help and assist executives (CEO, CFO, SVP, corporate directors) on special projects and events
• Work With Building Management, Construction Engineers and vendors to maintain business operational
• Responsible for Facilities request (parking, badges, office needs and handy-man duties)
• Directed facilities staff, vendors and service providers as required to create efficient and non-disruptive work environment.
• Prepared action plans to establish procedures for various emergency situations. (earthquakes, fires, active shooter emergencies)
• Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.