Oneal Quentin Williamson
Newport News,US
Summary
Dynamic logistics professional with extensive experience at Amazon and Wal-Mart, excelling in inventory management and customer service. Proven track record in optimizing operations and enhancing team performance. Skilled in vehicle operation and safety compliance, Maintenance & Repair, Installation & Programming & Troubleshooting consistently achieving operational goals while fostering a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Transportation Associate, L3
Amazon
Chesapeake, US
01.2024 - Current
- Operated hostler vehicles to ensure timely transport of trailers.
- Operated day cab trucks for transporting goods.
- Held a commercial driver's license to operate heavy vehicles.
- Moved trailers between docking doors and parking spots to facilitate smooth operations.
- PDT certified, trained and retrained associates on hostler operations.
FC Associate I, L1
Amazon
Chesapeake, US
01.2023 - 01.2024
- Operated material handling equipment to move inventory efficiently.
- Scanned items, packed orders, loaded trucks, and operated PIT equipment (forklift) to ensure timely order fulfillment.
- Sorted and stored products in designated locations to maintain organization.
- Collaborated with team members to meet daily production goals and standards.
Overnight Support Manager
Wal-Mart
Williamsburg, US
01.2020 - 05.2023
- Resolved customer care complaints to enhance customer satisfaction.
- Ensured store associates completed training modules to maintain service standards.
- Preparing yearly reviews for eligible associates and providing constructive feedback.
- Managed staff issues including call-outs, shift swaps, and coverage to ensure operational continuity.
Maintenance Supervisor
Wal-Mart
Williamsburg, US
01.2020 - 01.2022
- Repaired shelving units and fixtures to ensure optimal store functionality.
- Maintained restrooms to uphold store cleanliness standards and customer satisfaction.
- Polishing and waxing floors.
- Collected trash and litter from store premises, enhancing overall cleanliness.
Cap Team2 Supervisor
Wal-Mart
Williamsburg, US
01.2018 - 01.2020
- Assessed training needs of associates to enhance team skills.
- Collaborated with management to complete all scheduled projects on time.
- Answer customer questions regarding store merchandise, department information and pricing.
- Unloaded trucks manually at loading dock to prevent damage to goods.
Support Manager
Wal-Mart
Newport News, US
01.2017 - 01.2018
- Collaborated with support team to develop sales plans and initiatives.
- Monitored Walmart sales goals to pinpoint key sales opportunities.
- Scheduled and assigned daily responsibilities to sales staff.
- Supervised promotional activities to enhance sales performance.
Customer Service Manager
Wal-Mart
Newport News, US
01.2016 - 01.2017
- Take ownership of customer’s issues and follow problems through to resolution.
- Kept accurate records and documented customer service actions to ensure accountability and follow-up.
- Maintained orderly workflow aligned with team priorities to enhance service delivery.
- Set clear mission and deployed strategies to drive team alignment and achieve objectives.
Overnight Stocker
Wal-Mart
Newport News, US
01.2015 - 01.2016
- Organized stock in backroom for efficient access and inventory management.
- Constructed displays and stocked shelves to enhance product visibility and improve customer experience.
- Operated forklift to transport materials safely within warehouse.
- Performed moderate to heavy labor, loading and unloading shipments to ensure timely product availability.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC05-2002
Skills
- Logistics coordination
- Route planning
- Inventory management
- Safety compliance
- Vehicle operation
- Customer service
- Programing
- Blueprint Reading
- Troubleshooting & Diagnostics
- Installation
- Maintenance & Repairs
- Computer Skills
Timeline
Transportation Associate, L3
Amazon
01.2024 - Current
FC Associate I, L1
Amazon
01.2023 - 01.2024
Overnight Support Manager
Wal-Mart
01.2020 - 05.2023
Maintenance Supervisor
Wal-Mart
01.2020 - 01.2022
Cap Team2 Supervisor
Wal-Mart
01.2018 - 01.2020
Support Manager
Wal-Mart
01.2017 - 01.2018
Customer Service Manager
Wal-Mart
01.2016 - 01.2017
Overnight Stocker
Wal-Mart
01.2015 - 01.2016
High School Diploma -
Northwestern High School