ONEIL ALEXANDER
Brooklyn,NY
Summary
Committed educator at Ember Charter School, adept at developing engaging lesson plans and fostering inclusive environments. Skilled in data collection and conflict resolution, I excel in enhancing student learning experiences and building strong relationships with parents and colleagues. Committed to student success and collaborative teaching practices.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Claims Support Representative
Hereford Insurance Company
Queens , NY
06.2024 - Current
- Claims Processing: Efficiently processed and tracked insurance claims, ensuring accuracy, and compliance with company policies and regulatory requirements.
- Customer Support: Provided exceptional service to policyholders by addressing inquiries, resolving issues, and guiding them through the claims process.
- Data Management: Maintained and updated claim files, databases, and records, ensuring all documentation was organized and easily accessible.
- Communication: Liaised between claimants, adjusters, and other stakeholders to facilitate smooth claim resolution, and timely follow-ups.
- Document Preparation: Drafted and reviewed claim-related correspondence, reports, and forms for accuracy and completeness.
- Problem-Solving: Investigated and resolved discrepancies or delays in claims, collaborating with team members to ensure fair, and efficient outcomes.
- Compliance: Adhered to industry regulations and company guidelines to uphold integrity and confidentiality in all claims handling.
- Multitasking: Managed high-volume workloads while prioritizing urgent claims, and maintaining attention to detail.
Customer Service Administrative Assistant
Johnson Brothers Liquor Company
05.2022 - 04.2023
- Built and maintained excellent customer relationships through timely response to inquiries and unusual requests.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Worked with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Established administrative work procedures to track staff's daily tasks.
Insurance Claims Investigator
American Transit Insurance Company
07.2016 - 05.2022
- Interviewed claimants and witnesses to gather factual information.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared affidavits and documents for managers or legal personnel.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Education
Bachelor's Degree - Psychology Childhood Development
CSI (College of Staten Island)
Staten Island, United States, NY2017
Associates Degree - Mental Health & Human Resource
Kingsborough Community College
Brooklyn, United States, NY2014
Skills
- Lead development
- Judgment and Decision-Making
- Data Collection
- Active Listening
- Customer Service
- Communicates well with clients
- Organizational skills
- Time management
- Conflict resolution
Timeline
Administrative Assistant/Claims Support Representative
Hereford Insurance Company
06.2024 - Current
Customer Service Administrative Assistant
Johnson Brothers Liquor Company
05.2022 - 04.2023
Insurance Claims Investigator
American Transit Insurance Company
07.2016 - 05.2022
Bachelor's Degree - Psychology Childhood Development
CSI (College of Staten Island)
Associates Degree - Mental Health & Human Resource
Kingsborough Community College
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