Onica Newell
Waco,TX
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I will be a dedicated and mindful Teaching Assistant who can offer passionate and informed support for students and staff.
Overview
6
6
years of professional experience
Work History
Associate
Caterpillar
09.2023 - 12.2023
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Receptionist
Best Fido Friends
08.2022 - 08.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Reduced stress levels among boarding animals with consistent routines and calming enrichment activities.
- Facilitated smooth check-in/check-out processes for clients while ensuring all necessary documentation was completed accurately.
Team Lead
Dairy Queen Grill & Chill
05.2018 - 04.2022
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
Education
High School Diploma -
Connally High School
Waco, TX05.2022
Skills
- Management Support
- Workplace Safety
- Courteous and Professional
- Customer Interaction
- Data Entry
- Interactive Communication Skills
- Critical thinking
- Multitasking abilities
- Patience and perseverance
- Empathy and compassion
- Stress management
- Conflict resolution
Timeline
Associate
Caterpillar
09.2023 - 12.2023
Receptionist
Best Fido Friends
08.2022 - 08.2023
Team Lead
Dairy Queen Grill & Chill
05.2018 - 04.2022
High School Diploma -
Connally High School
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