Onicia Matthew
Springfield Gardens,NY
Summary
Dynamic Medical Assistant with a proven track record at City MD Urgent Care, adept in medical office administration and patient-focused care. Excelled in claim submission and insurance verification, enhancing provider-patient relations. Skilled in phlebotomy, significantly improving patient experience and operational efficiency. Demonstrates exceptional customer relationship management and a commitment to excellence in healthcare.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Skin Institute Dermatology
Brooklyn, NY
10.2019 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Filed insurance claims forms in accordance with applicable regulations.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted Mohs surgeon with pre-operative preparations including positioning of patient, draping, and instrument setup.
- Performed post-operative care such as suture removal and wound dressing changes.
- Advised provider offices on proper coding practices that are necessary for successful claim submission.
- Provided guidance to providers regarding the prior authorization process.
Medical Assistant
City MD Urgent care
Nassau, NY
08.2014 - 10.2019
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered medications according to provider orders and documented administration properly in EMR system.
- Collaborated with physician staff to develop individualized treatment plans for each patient.
- Ordered diagnostic tests such as x-rays or lab work for further evaluation of patient condition.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Assistant Residential Manager
Eihab Human Services
Queens, NY
05.2009 - 08.2014
- Provided guidance on tenant issues such as late payments, evictions or other disputes.
- Assisted in recruiting, interviewing and hiring new employees as needed.
- Ensured compliance with local, state and federal laws related to housing management practices.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Identified treatment goals based on individual diagnosis and history.
Education
Associate of Science - Medical Assistant
Mildred Elley
Albany, NY09-2014
Graduate Certificate - Certified Nursing Assistant
Allen School of Health Sciences
Queens, NY01-2009
High School Diploma -
Jamaica High School
Queens09-2004
Skills
- Medical office administration
- Intake control
- Phlebotomy
- Patient-focused care
- Customer relationship management (CRM)
- Claim submission
- Insurance verification
References
References available upon request.
Timeline
Medical Assistant
Skin Institute Dermatology
10.2019 - Current
Medical Assistant
City MD Urgent care
08.2014 - 10.2019
Assistant Residential Manager
Eihab Human Services
05.2009 - 08.2014
Associate of Science - Medical Assistant
Mildred Elley
Graduate Certificate - Certified Nursing Assistant
Allen School of Health Sciences
High School Diploma -
Jamaica High School
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