Onicia Matthew
Springfield Gardens,NY
Summary
Dynamic Medical Assistant with a proven track record at City MD Urgent Care, adept in medical office administration and patient-focused care. Excelled in claim submission and insurance verification, enhancing provider-patient relations. Skilled in phlebotomy, significantly improving patient experience and operational efficiency. Demonstrates exceptional customer relationship management and a commitment to excellence in healthcare.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Skin Institute Dermatology
Brooklyn, NY
10.2019 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Filed insurance claims forms in accordance with applicable regulations.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted Mohs surgeon with pre-operative preparations including positioning of patient, draping, and instrument setup.
- Performed post-operative care such as suture removal and wound dressing changes.
- Advised provider offices on proper coding practices that are necessary for successful claim submission.
- Provided guidance to providers regarding the prior authorization process.
Medical Assistant
City MD Urgent care
Nassau, NY
08.2014 - 10.2019
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered medications according to provider orders and documented administration properly in EMR system.
- Collaborated with physician staff to develop individualized treatment plans for each patient.
- Ordered diagnostic tests such as x-rays or lab work for further evaluation of patient condition.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Assistant Residential Manager
Eihab Human Services
Queens, NY
05.2009 - 08.2014
- Provided guidance on tenant issues such as late payments, evictions or other disputes.
- Assisted in recruiting, interviewing and hiring new employees as needed.
- Ensured compliance with local, state and federal laws related to housing management practices.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Identified treatment goals based on individual diagnosis and history.
Education
Associate of Science - Medical Assistant
Mildred Elley
Albany, NY09-2014
Graduate Certificate - Certified Nursing Assistant
Allen School of Health Sciences
Queens, NY01-2009
High School Diploma -
Jamaica High School
Queens09-2004
Skills
- Medical office administration
- Intake control
- Phlebotomy
- Patient-focused care
- Customer relationship management (CRM)
- Claim submission
- Insurance verification
References
References available upon request.
Timeline
Medical Assistant
Skin Institute Dermatology
10.2019 - Current
Medical Assistant
City MD Urgent care
08.2014 - 10.2019
Assistant Residential Manager
Eihab Human Services
05.2009 - 08.2014
Associate of Science - Medical Assistant
Mildred Elley
Graduate Certificate - Certified Nursing Assistant
Allen School of Health Sciences
High School Diploma -
Jamaica High School
Similar Profiles
Jennifer MyszkowskiJennifer Myszkowski
Assistant Nurse Manager Dermatology at Core Dermatology (formerly known as Soderstrom Skin Institute)Assistant Nurse Manager Dermatology at Core Dermatology (formerly known as Soderstrom Skin Institute)
Angelina GonzalesAngelina Gonzales
Front Desk Receptionist at Modesto Dermatology Skin & Cancer InstituteFront Desk Receptionist at Modesto Dermatology Skin & Cancer Institute
Jennifer YiJennifer Yi
PATIENT SERVICE REPRESENTATIVE at SKIN CANCER AND DERMATOLOGY INSTITUTEPATIENT SERVICE REPRESENTATIVE at SKIN CANCER AND DERMATOLOGY INSTITUTE