Onisha Felder
New York,NY
Summary
Dynamic Patient Admitting Representative with extensive experience at NYU Langone, excelling in electronic health records and customer relationship management. Proven track record in enhancing patient registration processes and ensuring data accuracy. Adept at resolving inquiries with professionalism, fostering a welcoming environment for patients and families.
Overview
10
10
years of professional experience
Work History
Patient Admitting Representative
Nyu Langone
New York, New York
09.2025 - Current
- Verified insurance information and secured authorizations to facilitate timely access to services.
- Processed patient admissions efficiently using electronic health record systems.
- Verified patient information and insurance coverage to ensure accuracy.
- Assisted patients with registration forms and resolved inquiries to enhance patient experience.
- Greeted patients and families upon arrival, providing information and support to ensure comfort.
- Obtained signatures on consent forms, financial agreements, and other documents required for admission.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
Receptionist
NYU Langone
New York, New York
11.2023 - 09.2025
- Greeted patients and visitors with professionalism and warmth.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled and confirmed appointments.
- Scheduled appointments using electronic health record system.
- Coordinated patient check-in and check-out processes smoothly.
- Maintained organized reception area and ensured cleanliness.
- Welcomed visitors at reception, providing information and assistance as needed. and provided them with assistance.
- Collaborated with team members to enhance workflow efficiency.
Scheduling Coordinator
Mount Sinai Hospital
12.2022 - 10.2023
- Scheduled lab work and diagnostic tests for patients according to physician orders
- Managed inbound and outbound calls to facilitate communication between doctors and medical personnel
- Communicated with patients and physicians regarding documentation and insurance processes
Patient Care Representative
CityMD
06.2020 - 04.2022
- Welcomed patients and provided exceptional customer service, fostering a positive experience
- Registered patients and coordinated with team to ensure timely service delivery
- Answered high volume phone calls promptly and courteously, enhancing patient satisfaction
- Managed cash transactions at point of sale and copayments accurately and responsibly
Barista
Starbucks
03.2016 - 04.2020
- Resolved inquiries and de-escalated challenges to improve customer satisfaction
- Maintained calm, professional demeanor in fast-paced environment, enhancing customer experience
- Trained new employee on company protocols and procedures, ensuring adherence to standards
- Maintained safe work environment by following safety protocols and guidelines. and organized work station
Education
High School Diploma -
Independence High School
New York, NY01-2013
Skills
- Customer relationship management
- Electronic health records
- Patient registration
- Data entry accuracy
- Consent management
Timeline
Patient Admitting Representative
Nyu Langone
09.2025 - Current
Receptionist
NYU Langone
11.2023 - 09.2025
Scheduling Coordinator
Mount Sinai Hospital
12.2022 - 10.2023
Patient Care Representative
CityMD
06.2020 - 04.2022
Barista
Starbucks
03.2016 - 04.2020
High School Diploma -
Independence High School