Onja'na Franklin
Houston
Summary
Operations professional with a strong background in administrative coordination and client engagement. Skilled in managing complex schedules, facilitating cross-functional collaboration, and ensuring seamless execution of initiatives. Proficient in maintaining performance metrics and documentation to support strategic goals and enhance operational workflows.
Overview
10
10
years of professional experience
Work History
Operational Sales & Field Operations Executive
Agile Retail
Houston
02.2025 - 01.2026
- Managed staffing logistics, territory assignments, and field team communications to ensure smooth execution of large-scale campaigns.
- Managed relationships with retail partners and internal stakeholders while ensuring timely issue resolution and operational efficiency.
- Provided operational coordination and administrative oversight for multi-territory field initiatives across the TOLA region.
- Executed scheduling, deployment planning, and administrative tasks for multiple concurrent initiatives, ensuring operational alignment.
- Coordinated scheduling, reporting, communication management, and project tasks for leadership teams in fast-paced environment.
- Maintained performance reports, KPI tracking, and operational documentation to support business objectives and executive decision-making.
Real Estate Agent
1Realm Professional Real Estate Brokerage
Houston
03.2022 - 03.2025
- Conducted market research and prepared comparative analyses to enhance informed client decision-making.
- Managed high-volume client communications, scheduling, transaction coordination, and documentation to streamline sales process.
- Coordinated meetings, property tours, and presentations, ensuring effective follow-up communications between clients and third-party stakeholders.
- Maintained detailed records, contracts, disclosures, and CRM systems while ensuring accuracy and compliance.
- Prioritized multiple deadlines and managed competing responsibilities in a client-focused environment.
Customer Experience Specialist
Percepta - Ford Motor Company
Houston
01.2020 - 03.2022
- Delivered professional customer support in a high-volume call center environment while maintaining quality and compliance standards.
- Resolved account inquiries, warranty information, payment details, and service-related concerns to enhance customer satisfaction.
- Documented customer interactions accurately and maintained confidentiality of sensitive information.
- Collaborated with internal departments and dealership personnel to efficiently resolve escalated customer matters, improving overall service response.
- Achieved performance expectations in service quality, attendance, and productivity metrics, contributing to team goals.
Executive Assistant
RE/MAX Legacy Living
Houston
02.2019 - 10.2020
- Delivered comprehensive administrative support to leadership by coordinating schedules, facilitating client communication, preparing documents, and organizing operations.
- Oversaw calendar management, coordinated meetings, maintained accurate records, and ensured smooth daily office operations.
- Maintained professionalism while managing multiple priorities and supporting executive workflow needs.
- Assisted with transaction management, file organization, compliance documentation, and CRM updates.
- Enhanced business development by conducting client follow-ups, managing relationships, and coordinating marketing initiatives.
Area Sales & Operations Manager
Pure Barre
Katy
10.2015 - 01.2019
- Managed vendor communications, inventory oversight, and retail operations, ensuring compliance with organizational standards.
- Oversaw daily administrative and operational functions, enhancing service delivery in a high-volume fitness studio environment.
- Coordinated employee scheduling, onboarding, training support, and operational workflows.
- Coordinated event planning, community outreach initiatives, and member engagement activities to strengthen community ties and improve member retention.
- Maintained client records, monitored reporting metrics, and supported overall business operations.
Education
Diploma -
Morton Ranch High School
Katy, TexasSkills
- Executive administrative support
- Calendar and meeting management
- Multi-line communication
- Client relations
- Team coordination
- Data entry and documentation
- CRM and scheduling systems
- Operations support
- Microsoft Office suite
- Process improvement
- Confidential information handling
- Customer service excellence
- Cross-functional collaboration
- Problem solving and reporting
- Event coordination
- Google Workspace proficiency
- Virtual communication tools
Timeline
Operational Sales & Field Operations Executive
Agile Retail
02.2025 - 01.2026
Real Estate Agent
1Realm Professional Real Estate Brokerage
03.2022 - 03.2025
Customer Experience Specialist
Percepta - Ford Motor Company
01.2020 - 03.2022
Executive Assistant
RE/MAX Legacy Living
02.2019 - 10.2020
Area Sales & Operations Manager
Pure Barre
10.2015 - 01.2019
Diploma -
Morton Ranch High School