Byron Martin
Detroit,MI
Summary
Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines.
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service Administrator position with company in technology sector.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service
Amazon
01.2024 - 04.2024
- Received superior customer service satisfaction scores for 4 consecutive quarters.
- Increased customer service ratings significantly through personable service.
- Educated employees on register use, merchandising, and customer service.
- Met customer service objectives by providing superior customer service to English-speaking customers.
Cybersecurity Specialist
Navy
04.2020 - 04.2021
- Managed anonymous online and phone-call tips, implementing uncovered information into investigation processes to solve cases.
- Monitored confidential company data and mitigated hacking through network systems updates.
- Built relationships and fostered effective communication with legal personnel to conduct practical investigations.
- Performed risk analyses to identify appropriate security countermeasures.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Logistics Specialist
Army
04.2015 - 04.2020
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Provided customers with status updates for tracked packages.
Education
Associate of Applied Science - Artificial Intelligence
DSDT
03-2025
Associate of Applied Science - Cyber Security
DSDT
03-2025
Skills
- Call center customer service
- Customer service standards
- Residential customer service
- Customer service expertise
- Computer forensics
- Application security
- Network protocols
- Coordinating transportation
- Inspecting goods
- Delivery inspection
Skills
Certification
- CISSP - Certified Information System Security Professional
- CISA - Certified Information Systems Auditor
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service
Amazon
01.2024 - 04.2024
Cybersecurity Specialist
Navy
04.2020 - 04.2021
Logistics Specialist
Army
04.2015 - 04.2020
Associate of Applied Science - Cyber Security
DSDT
Associate of Applied Science - Artificial Intelligence
DSDT
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