Onzanikka Hayes
West Palm Beach,FL
Summary
Proven professional with a track record of enhancing emergency response times and guest satisfaction at City Of Riviera Beach and Journey's Inn Motel. Skilled in radio operation and customer service, demonstrating strong attention to detail and empathy. Excelled in streamlining communication processes and building lasting customer relationships, significantly improving operational efficiency and guest experiences.
Overview
19
19
years of professional experience
Work History
Communications Operator
City Of Riviera Beach
Riviera Beach, FL
04.2008 - Current
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Reduced radio traffic congestion with effective use of communication channels and protocols.
- Streamlined communication processes for faster information exchange between departments and agencies.
Front Desk Clerk
Journey's Inn Motel
Lake Park, Fl
06.2006 - 04.2008
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Sales Associate
Target
Lake Park, Fl
03.2005 - 04.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Language Arts
Palm Beach Lakes High School Adult Education
West Palm Beach, FL05.2004
Skills
- Strong attention to detail
- Empathy and patience
- Radio operation
- Professionalism and Courtesy
- Telephone reception
- Customer Service
- Attention to Detail
- Front Desk Operations
Timeline
Communications Operator
City Of Riviera Beach
04.2008 - Current
Front Desk Clerk
Journey's Inn Motel
06.2006 - 04.2008
Sales Associate
Target
03.2005 - 04.2006
Language Arts
Palm Beach Lakes High School Adult Education