Oomadutt Shiwmangal
Jamaica,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walgreens
02.2019 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Supervisor/Manager of Operations
Guysuco
New Amsterdam, Berbice, Georgetown, Guyana
04.2007 - 05.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Equvelency - General Studies
Adult Education, Queens Ny
142-10 Linden Blvd Jamaica NY 07.2023
Skills
- Microsoft Word
- Customer Relations
- Microsoft PowerPoint
- Customer Service
- Administrative Support
- Computer Proficiency
- Administrative and Office Support
- Spreadsheets
- Microsoft Access
- Microsoft Excel
Accomplishments
- Supervised team of Number staff members.
Timeline
Customer Service Representative
Walgreens
02.2019 - 05.2019
Supervisor/Manager of Operations
Guysuco
04.2007 - 05.2015
High School Equvelency - General Studies
Adult Education, Queens Ny
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