Opal Beyer
Stillwater,NY
Summary
Dynamic Medical Referral Specialist with a proven track record at Saratoga Hospital, excelling in insurance verification and appointment scheduling. Adept at maintaining HIPAA compliance while fostering strong relationships with clients and providers. Recognized for exceptional communication skills and a commitment to delivering quality patient care in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Medical Referral Specialist
Saratoga Hospital
Mechanicville, NY
09.2017 - Current
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Built professional relationships with service providers.
- Obtained prior authorization for [Type] procedures.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
Patient Access Representative
St Peters Heath Partners
Mechanicville, NY
04.2013 - 09.2017
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Education
Bachelor of Arts - Communications
Ithaca College
Ithaca, NY05-1997
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Healthcare regulations
- Confidentiality
- Excellent communication
Timeline
Medical Referral Specialist
Saratoga Hospital
09.2017 - Current
Patient Access Representative
St Peters Heath Partners
04.2013 - 09.2017
Bachelor of Arts - Communications
Ithaca College