Opal McMurry
Ventura,CA
Summary
Efficient college student who has been able to multitask a job, finish high school early, while completing my Bachelor's degree in Criminal Justice. Passionate about helping people with a strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. All of these skills will help in preparing me for law school and eventually becoming a judge.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
H&r Block
Ventura, California
01.2024 - 04.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
Starbucks Assistant Manager
Vons
Ventura, CA
12.2021 - 12.2023
- Greet and communicate with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepare and serve coffee, espresso drinks, blended coffees and teas.
- Manage and train a team to deliver efficient, levelheaded customer service.
- Follow health, safety and sanitation guidelines to pass state inspections.
Education
Bachelor of Arts - Criminology
California State University
Northridge, CA12-2024
Associate of Arts - Administration of Justice
Ventura College
Ventura, CA05.2023
High School Diploma -
El Camino College
Ventura, CA06.2022
Skills
- Attention to Detail
- Verbal and Written Communication
- Team Collaboration
- Time Management
- Information Confidentiality
- Team Development
- Conflict Mediation
- Team Leadership
- Workstation Maintenance
- Inventory Management
- Hospitality and Professionalism
- Safe Food Handling Practices
- Answering inbound calls
- Appointment setting
- Handling customer communications
Timeline
Customer Service Representative
H&r Block
01.2024 - 04.2024
Starbucks Assistant Manager
Vons
12.2021 - 12.2023
Bachelor of Arts - Criminology
California State University
Associate of Arts - Administration of Justice
Ventura College
High School Diploma -
El Camino College
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