Opal M Washington
Memphis,TN
Summary
I try to project a positive attitude with warmth and a friendly posture. I lean on having strong communication skills and knowledge of our products to ensure that the customers have the correct ones. I strive to make sure they are completely satisfied with what they have. I will not hesitate to go the extra mile in satisfaction.
Newly licensed Makeup Artist with 2 years of experience. Fast-learner, ambitious and dependable. Skilled in beauty transformations and skincare routines.
Overview
20
20
years of professional experience
Work History
Beauty Consultant
Mary Kay
Memphis , TN
2020.06 - Current
- Identified client needs and recommended products based on preferences and requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
General Laborer
Amazon
Memphis , TN
2021.11 - 2022.02
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated RF scanners to track merchandise and verify contents of containers.
- Completed over [3,000) customer orders each day in warehouse setting.
- Loaded, unloaded and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
Material Handler
Federal Express
Memphis , TN
1994.12 - 2010.12
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Prevented load shifting or damage by using bracing and strapping techniques.
Customer Service Representative
Grand Casino Tunica
Tunica , MS
1997.10 - 1999.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
Education
Business Administration And Management
Memphis Skill Center
Memphis, TN02.1981
High School Diploma -
Booker T. Washington High School
Memphis, TN05.1971
Skills
- Building Customer Relationships and Loyalty
- Customer Needs Assessment
- Merchandise Recommendations
- Security Practices
Timeline
General Laborer
Amazon
2021.11 - 2022.02
Beauty Consultant
Mary Kay
2020.06 - Current
Customer Service Representative
Grand Casino Tunica
1997.10 - 1999.06
Material Handler
Federal Express
1994.12 - 2010.12
Business Administration And Management
Memphis Skill Center
High School Diploma -
Booker T. Washington High School
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