Operia Dixon
Charleston,SC
Summary
Dedicated professional with extensive experience as a Pharmacy Technician at CVS Pharmacy, excelling in prescription filling and patient communication. Proven ability to enhance operational efficiency through strong organization and critical thinking skills, ensuring accurate medication documentation and exceptional customer service. Committed to improving patient outcomes and fostering a supportive healthcare environment.
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Eggleston's Wellness Center/Program
06.2024 - 04.2025
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Pharmacy Technician
CVS Pharmacy
03.2021 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Pharmacy Technician
VA Medical Center
04.2018 - 03.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Reviewed and verified customer information and insurance provider information.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Machine Operator
MAHLE Behr Charleston
04.2015 - 04.2018
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Established parameters for each job to attain high scores on production test.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Reservation Agent
IHG - InterContinental Hotels Group
01.2013 - 04.2015
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Handled billing information over phone.
- Maintained awareness of types of rooms available in different resort locations.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Education
High School Diploma -
Goose Creek High School
Goose Creek, SC05.2016
Skills
- Prescription Pricing
- Prescription Filling and Labeling
- Wholesale Ordering
- Medication Documentation
- Cash Register Operation
- Prescription Refill Fulfillment
- Dispensing Medications
- Prescription Order Verification
- Organization and Prioritization
Additional Information
References:
Dannika Hamm (Former HR Coordinator at IHG) 843-330-7414
Timeline
Direct Support Professional
Eggleston's Wellness Center/Program
06.2024 - 04.2025
Pharmacy Technician
CVS Pharmacy
03.2021 - 01.2022
Pharmacy Technician
VA Medical Center
04.2018 - 03.2021
Machine Operator
MAHLE Behr Charleston
04.2015 - 04.2018
Reservation Agent
IHG - InterContinental Hotels Group
01.2013 - 04.2015
High School Diploma -
Goose Creek High School
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