Jasmine Grandy
Claxton,United States
Summary
Service-oriented Customer Support Representative with 16+ years of experience in contact center operations talking to customers over phone, e-mail or online chat to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
The Home Depot
Claxton, GA
01.2022 - Current
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Everise- Humana
Claxton, GA
12.2020 - 12.2021
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
IT Support Specialist
Onshore Outsourcing- ICMA-RC
Glennville , GA
12.2018 - 10.2020
- Cultivated and strengthened relationships with new and existing clients and educated clients on account services and capabilities.
- Guided clients through compiling important financial histories and documentation for evaluation.
- Assisted customers with applying for loans and educated them on loan guidelines.
- Effectively communicated with customers about past and present contribution changes.
IT Support Specialist
Onshore Outsourcing- Schneider
Glennville, GA
08.2018 - 11.2018
- Created help desk tickets, troubleshot and resolved tablet issues.
- Identified and solved technical issues using a variety of diagnostic tools and tactics.
- Assisted drivers in identifying issues and explained solutions to restore service and functionality on tablets.
Quality Assurance Analyst
Onshore Outsourcing- Baxter
Glenville, GA
10.2017 - 07.2018
- Checked software beyond testing scripts for interconnected problems not covered by established specifications.
- Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
- Read, interpreted and followed written test instructions and procedures to accurately test products.
Education
Associate of Science - Computer Support Specialist
Savannah Technical College
Savannah, GA07.2012
Skills
- Help Desk Support
- System Performance Assessment
- Software Evaluation
- Customer Communication and Empathy
- Prescription Pricing
- Prescription Order Verification
- Payment Processing
- Product Markdowns
- Troubleshooting Network Issues
- User Support and Troubleshooting
Timeline
Customer Support Representative
The Home Depot
01.2022 - Current
Customer Service Representative
Everise- Humana
12.2020 - 12.2021
IT Support Specialist
Onshore Outsourcing- ICMA-RC
12.2018 - 10.2020
IT Support Specialist
Onshore Outsourcing- Schneider
08.2018 - 11.2018
Quality Assurance Analyst
Onshore Outsourcing- Baxter
10.2017 - 07.2018
Associate of Science - Computer Support Specialist
Savannah Technical College