Ophelia Galliano
Denham Springs,LA
Summary
Dynamic owner/operator of Ophelia's Hair Salon with expertise in customer relations and small business operations. Successfully enhanced client satisfaction through exceptional service and strategic marketing, leading to increased referrals. Proven ability to build strong relationships and lead a high-performing team, fostering a positive workplace culture.
Overview
25
25
years of professional experience
Work History
Owner/Operator Hair Stylist
Ophelia`s Hair Salon
02.2000 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Cosmetology -
Academy of Creative Hair Design
01-1988
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner/Operator Hair Stylist
Ophelia`s Hair Salon
02.2000 - Current
Cosmetology -
Academy of Creative Hair Design
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