Oprah Gray
Minneapolis,MN
Summary
Proven professional with extensive experience in housekeeping and customer service, Demonstrated ability to enhance cleanliness and efficiency, achieving significant improvements in guest satisfaction. Skilled in cash handling and customer assistance, known for exceptional work ethic, reliability, and empathy. Committed to maintaining high standards of professionalism and courtesy.
Overview
2
2
years of professional experience
Work History
Assistant Property Manager
Trinity Apartments
Minneapolis, MN
07.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Housekeeper
Baymont Inn & Suit Hotel
Brooklyn Park, MN
05.2024 - 07.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Cashier
Merwin's Liquor
Minneapolis, MN
12.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Sales Associate
DTLR
Saint Paul, MN
09.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Housekeeping
Landmark of Fridley
Brooklyn Park, MN
05.2022 - 08.2023
- Ensured a safe home environment by performing housekeeping duties and implementing safety measures.
- Assisted management in implementing new procedures for increased efficiency within the housekeeping department.
- Performed light housekeeping duties to maintain a clean, safe, and organized environment for patients.
- Coordinated with housekeeping staff for timely turnovers, maintaining cleanliness standards.
Education
High School Diploma -
Jefferson High School
Bloomington, MN06.2007
Skills
- Housekeeping abilities
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Cash Handling
- Customer service excellence
- Reliability and punctuality
- Cash Register Operation
- Customer Assistance
- Professionalism and Courtesy
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Fair Housing Regulations
Timeline
Assistant Property Manager
Trinity Apartments
07.2024 - Current
Housekeeper
Baymont Inn & Suit Hotel
05.2024 - 07.2024
Cashier
Merwin's Liquor
12.2023 - 03.2024
Sales Associate
DTLR
09.2023 - 11.2023
Housekeeping
Landmark of Fridley
05.2022 - 08.2023
High School Diploma -
Jefferson High School