Ora Powell
Jacksonville,FL
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
6
6
years of professional experience
Work History
Temp-Contract Office Specialist I
Insight Global/ Baptist Health
Ponte Vedra Beach, FL
04.2024 - 08.2024
- Working in EPIC System, Patient registration, Check in and check out, Scanning documents, Posting charges and payments, Telephone protocols, Assisting patients as needed
Front desk coordinator float
Brooks Rehabilitation
Jacksonville, FL
07.2023 - 04.2024
- Provide a positive patient experience through patient engagement, Assure benefits have been verified, authorization was received, and review intake documents for completion before the evaluation and follow up treatments per insurance guidelines, Scheduling patient follow up appointments per insurance guidelines and plan of care prescribed by evaluating clinician, Collect co-payments, co-insurance, and deductible at time of service, Ability to multi-task in a fast paced environment, Maintaining patient records and accounts by obtaining, recording, and updating the account, Maintain communication with the center manager and provider relations specialist, Effectively communicate both verbally and written with referral sources and vendors
PT Front Desk Outpatient Rehab Coordinator
UF Health Shands Hospital
Jacksonville, FL
02.2023 - 06.2023
- Provides exceptional customer service in person and on the phone to patients,families, staff, vendors and the community: greeting guests, observing front door/guest protocols, HIPAA Privacy and Security procedures, etc
- O Oversees the reception area to insure effective telephone and mail communicate both internally and externally to maintain professional image;
- Coordinates with the Executive Assistant overall activities for the front office, running insurance, Uploading referrals and pre authorizations, Scheduling and rescheduling Patients, Confirming and canceling appointments, Collecting payments, including training, scheduling and supervision of front desk volunteers and staff coverage; Maintains Front Office Manual, updating all forms, manuals and charts as necessary; Serves as contact point for phone vendor and answering service; Maintain the 'on-call' list and patient PIN list on daily basis; Oversee office supplies: organizing, maintaining and communicating needs on weekly basis to Executive Assistant; Assists with new staff on-boarding training, including mailboxes, office supplies, phone orientation and security; Working in Epic System
Front Desk Coordinator
Greenberg Dental & Orthodontics
Jacksonville, FL
12.2021 - 01.2023
- Working with Both Orthodontist and General team Greeting and welcoming patients to the practice, Scheduling, rescheduling, or canceling appointments as needed, Assisting patients to fill out information forms, Collecting copayments, Running insurance and pre authorizations, Preparing patients' charts and daily schedules for the dental staff, Working with Dentrix System
Customer Service Healthcare Sales Representative
Concentrix
Jacksonville, FL
08.2019 - 04.2020
- Enroll existing client customers in mail order pharmacy, Educate client customers on cost saving benefits, Ensure our clients' customers enjoy authentic experiences
Customer Service Representative
Fanatics fan Services
Jacksonville, FL
07.2018 - 08.2019
- Answer calls from fans regarding orders and inquiries, Solve the right problem in the right way with the right solution, Model a positive attitude with each customer contact every day
Education
Associates in Business -
Florida State College At Jacksonville
Jacksonville, FL08.2024
High school diploma or GED -
Bridge To Success Academy
Jacksonville, FL06.2017
Skills
- Good communication skills
- Keyboarding: 80 words per minute
- Microsoft Office Suite of products
- Excel
- Word
- PowerPoint
- Access
- Customer Service (7 years)
- Listening skills
- Merchandising
- Cash handling
- Hospitality
- Front desk
- ICD-9
- CPT coding
- ICD-10
- Medical terminology
- Medical Coding
- Medical Office Experience
- Merchandising (1 year)
- Sales (1 year)
- Restaurant experience
- Driving
- Analysis skills
- Telemarketing
- Pricing
- Dentrix
- Insurance Verification
- Office Administration
- Appointment scheduling (2 years)
- Windows
- Microsoft Access
- Clerical experience
- Hospital experience
- Medical coding
- HIPAA
- Epic
- Typing
- Customer service
- Data collection
- Guest services
- Ob/Gyn
- Dental terminology
- Presentation skills
- Medical records
- EMR systems
- EHR systems
- ICD coding
- Customer support
- Accounts receivable
- Dental receptionist
- Private practice
Additionalinformation - Volunteerexperience
- Saint Clair Evans Elementary, Jacksonville, FL, Student Aide, 09/01/14, 05/01/17, Answering phones, Faxing, Photo copying, Checking in and checking out kids, Passing out lunches, Helping students with their homework.
- UF Health Of Jacksonville, Jacksonville, FL, Clerk, 06/01/15, 08/01/15, Greet patients, Check patients in and out, Answer phone, Faxed and copied, Fold and mailed letters, Assist patients to their room, Stock gowns.
Personal Information
Relocation: Duval County, FL
Timeline
Temp-Contract Office Specialist I
Insight Global/ Baptist Health
04.2024 - 08.2024
Front desk coordinator float
Brooks Rehabilitation
07.2023 - 04.2024
PT Front Desk Outpatient Rehab Coordinator
UF Health Shands Hospital
02.2023 - 06.2023
Front Desk Coordinator
Greenberg Dental & Orthodontics
12.2021 - 01.2023
Customer Service Healthcare Sales Representative
Concentrix
08.2019 - 04.2020
Customer Service Representative
Fanatics fan Services
07.2018 - 08.2019
Associates in Business -
Florida State College At Jacksonville
High school diploma or GED -
Bridge To Success Academy
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