Orabelle Little
Waco,TX
Summary
A customer service professional with 7 years of experience, consistently exhibiting a devotion to providing excellent customer service and resolving customer concerns. Successfully managed customer satisfaction through forward-thinking strategies, providing customer support to both internal and external customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Laboratory Assistant
GTI Laboratories
04.2024 - 05.2024
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Processed patient specimens according to priority and documented results.
Registered Dental Assistant
Bellmead Kids Dentistry
07.2023 - 01.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Took dental images following strict patient protection rules, applying lead aprons.
Assistant Store Manager
Cottonwood Financial
09.2019 - 05.2021
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Submitted loan applications to underwriter for verification and recommendations.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Continuously educated oneself on emerging industry trends, allowing for delivery of relevant guidance tailored to each client''s unique circumstances.
- Assisted customers with completing loan applications and other paperwork.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Dental Hygiene - Dental Assisting
Concorde Career College-Grand Prairie
Grand Prairie, TX06.2023
G.E.D - General Studies
Desoto Sr. High School
DeSoto, TX06.2016
Skills
- Sterilization techniques
- Laboratory techniques
- File Management
- Time management
- Customer Service
- Analytical and Critical Thinking
Certification
- Registered Dental Assistant
- BLS Certification
- Radiation Health & Safety Certification
- CPR Certification
Certificationdates
03/01/23, 03/01/25
Timeline
Laboratory Assistant
GTI Laboratories
04.2024 - 05.2024
Registered Dental Assistant
Bellmead Kids Dentistry
07.2023 - 01.2024
Assistant Store Manager
Cottonwood Financial
09.2019 - 05.2021
Dental Hygiene - Dental Assisting
Concorde Career College-Grand Prairie
G.E.D - General Studies
Desoto Sr. High School
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