Oracene Toko Mbiake
Raleigh
Summary
Motivated professional with a background in Political Science and customer service. Handles guest interactions and relationship building while demonstrating strong critical thinking and active listening skills. Committed to enhancing customer satisfaction and contributing to team success in nonprofit or government settings.
Overview
2
2
years of professional experience
Work History
Server
Kings Dining And Entertainment
Raleigh, NC
03.2026 - Current
- Assisted in inventory management by tracking stock levels and reporting discrepancies to management.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Upsold daily specials and promotions, contributing to overall restaurant revenue growth through enhanced guest engagement.
- Implemented streamlined service processes that improved table turnover rates during peak hours.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
1887 Bistro
Raleigh, NC
08.2024 - 01.2027
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Managed dining area efficiently, ensuring cleanliness and organization to create a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new servers on menu knowledge and service protocols, fostering team development.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Political Science
North Carolina State University
Raleigh, NC12.2026
High School Diploma -
Westbourne School
Wales,UK05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Customer service
- Team collaboration
- Active listening
- Critical thinking
- Relationship building
- Scheduling
- Follow-up skills
Accomplishments
- Got an award for a MUN conference
- Law award during a Young Leadership Program
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Kings Dining And Entertainment
03.2026 - Current
Server
1887 Bistro
08.2024 - 01.2027
Bachelor of Arts - Political Science
North Carolina State University
High School Diploma -
Westbourne School